Senior Manager, F&B Operations (Chicago Opportunity)

Summary

The Opportunity

Hyatt Hotels Corporation seeks a passionate and forward-thinking Senior Manager, Corporate Food & Beverage Operations to join our Americas Food & Beverage Evolution team. In this role, you’ll collaborate closely with the broader Americas Performance Hub, driving innovation and operational excellence that continue to position Hyatt as a global leader in hospitality.

You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world.

Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.

This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Objective

Functions as a strategic and operational business partner to the Regional Vice President, Food & Beverage Operations – Americas, supporting the Classics and Luxury brand portfolio. The role is responsible for managing hotel Food & Beverage openings, renovations, and transitions, ensuring operational readiness, compliance, performance analysis, and profitability across assigned hotels.

This position drives the execution of Hyatt’s Food & Beverage operational standards, assists in performance benchmarking, and supports data-driven decision-making to enhance Food & Beverage performance across the region.

Training & Development

• Implements AI-driven Food & Beverage training programs to improve efficiency, profitability, and compliance.
• Partners with Learning, Brand, and Culinary teams to align programs with operational best practices.
• Conducts training needs analyses and develops property-specific learning pathways.
• Guides field teams on new processes, performance strategies, and brand standards.
• Monitor all hotel openings and Food & Beverage projects, working with the Openings and Transitions Team to support and align Food & Beverage needs.
• Drive consistency and execution of the Food & Beverage Evolution initiatives across all brands and properties.

Data Analytics & Performance

• Leads data collection and analysis for Classic’s portfolio of hotels.
• Builds dashboards for revenue, cost, and profitability tracking.
• Benchmarks outlet performance and identifies pricing and labor optimization opportunities using AI tools.
• Provides performance insights and KPI reporting to senior leadership.

Compliance & Audit Oversight

• Oversees and evaluates Food & Beverage audit processes, ensuring timely and effective corrective actions.
• Monitors operational compliance with food safety, sanitation, and brand standards across all properties.
• Analyzes and consolidates audit data within digital platforms to provide actionable insights for leadership review.

Operations

• Supports openings, renovations, and transitions across Hyatt’s Classic portfolio of Hotels.
• Coordinates the efforts in developing Food & Beverage concepts and ensures alignment with initiatives from other hotels within the Hyatt Portfolio.
• Reviews layouts, OS&E, and FF&E for design efficiency and compliance.
• Leads Food & Beverage proformas, consulting visits, and pilot implementations for productivity and profitability.
• Provides oversight and guidance to ensure hotels maintain operational readiness, achieve service excellence, and consistently meet Hyatt’s brand and quality standards across all Food & Beverage initiatives.
• Develops and enhances digital tools and reporting systems that leverage property-level data to improve forecasting accuracy, project management, and strategic planning.

Other Duties

• Develops and monitors brand-level Food & Beverage KPIs.
• Participates in property visits and consulting assignments.
• Drives continuous improvement through technology and data insights.
• Maintains awareness of Food & Beverage trends and innovations relevant to Hyatt’s operations.

Qualifications

Experience Required

• Minimum of 10 years of progressive experience in Food & Beverage Hotel and Restaurant operations, hospitality management, or a related business function.
• Highly proficient and comfortable with Food & Beverage technology, digital platforms, and data-driven decision-making.
• Strong financial acumen with hands-on experience in Food & Beverage financial systems, forecasting, and P&L management; advanced Excel proficiency required.
• Proficient in standard business software including Word, PowerPoint, and financial reporting tools such as Hyperion/Essbase.
• Demonstrates agile leadership — adaptable, collaborative, and focused on continuous improvement.
• Skilled at building relationships and working effectively with diverse teams and stakeholders across brands and regions.
• Service-oriented mindset with strong communication, presentation, and training abilities.
• Self-starter who thrives in both independent and cross-functional environments.
• Capable of managing multiple priorities and deadlines in a dynamic, fast-paced setting.
• Strong analytical and strategic thinking skills with the ability to translate insights into action.
• Ability to travel regionally as required (approximately 30–40%) to support property visits, training, and operational initiatives.

Experience Preferred

• Bachelor’s in Hotel Management, Hospitality, Food & Beverage or Culinary preferred, but not required

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $120,000-$130,000. This role is also eligible for an Annual Incentive Plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.