IT Services Specialist

Job Responsibilities

• Under limited supervision, provides first level support for users of SCDC Health IT Systems including:
• Electronic Health Record
• Offender Management System
• Lab Information System
• PACS System
• Pharmacy Information System
• Medical Videoconferencing
• all other medical technologies.
• Assists the Electronic Health Record (EHR) support staff with advanced level support of end users.
• Provides first level support and help desk services for users of SCDC mainframe system, PC network and telecommunications.
• Serves as the central point of contact for all passwords, user IDs, access questions, and problems.
• Point of contact for all IT and telecommunications hardware/exchange/repairs to include: printers, card scanners, pagers, telephones, cell phones, receipt printers, digital cameras etc.
• Serves as back-up to other help desk staff members in the performance of their duties and continues cross-training so all members will be able to assist with all help desk duties.

Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to:

Recruiting and Employment Services

(803) 896-1649

Employment@doc.sc.gov

Minimum and Additional Requirements

State of South Carolina minimum requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associates or bachelor's degree in a related field may be substituted for the required work experience.

SCDC minimum requirements

An associates degree and two years experience with automated systems,microcomputers, minicomputers, data communication hardware & software;

Or a high school diploma and four years experience,

Ability to communicate clearly, both orally and in writing,

Ability to work with others in a technical environment, providing first level problem determination to users of SCDC on-line systems statewide.

One year help desk experience.

Must be able to lift 50 to 70 lbs.

Candidates must submit a resume with their application to be considered for this position.

This position is recruited through NEOGOV only; candidates must apply on-line via this website.

Preferred Qualifications

Experience with electronic medical records a plus.

Additional Comments

Hours vary as dictated by the need for network coverage; Will be required to perform rotating on-call duties.