IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Job Summary

We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices.

This role requires strong problem-solving skills, technical expertise, and excellent customer service.

Key Responsibilities

• Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals.
• Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
• Install, update, and maintain software, OS patches, and security updates.
• Assist with SAP-related issues (user access, printing errors, basic troubleshooting).
• Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
• Ensure stable wired/wireless network connectivity across locations.
• Maintain IT asset inventory and keep documentation up to date.
• Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
• Manage and prioritize helpdesk tickets, escalating complex issues when necessary.
• Coordinate with vendors for equipment repairs and service requests.

Qualifications & Requirements

• Bilingual proficiency in Korean and English (written & spoken).
• 2+ years of IT support experience, preferably in office + retail environments.
• Bachelor's degree in Computer Science, IT, or related field (preferred).
• Hands-on experience with SAP & POS troubleshooting (a plus, not required).
• Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
• Familiarity with remote support tools, imaging software, and ticketing systems.
• Ability to lift/move equipment (up to 50 lbs).
• Strong problem-solving skills with the ability to diagnose root causes.
• Customer-focused attitude with excellent communication skills.
• CompTIA A+, Network+, or similar certifications (a plus).
• Must be available for onsite work at both office and retail locations.

Skills

Administrative Skills, Bar Code Scanners, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Computer Security, Customer Relations, Customer Support/Service, Desktop PC, Document Scanners, Documentation, English Language, Equipment Maintenance/Repair, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Imaging Application, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Inventory Management, Korean Language, Laptop PC, Lift/Move 50 Pounds, Mac Operating System, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows Operating System, Network Connectivity, On Site Support, Onboarding, Peripheral Hardware, Point of Sale (POS) Systems, Printers, Printing, Problem Solving Skills, Retail, SAP, Software Administration, Software Patches, Technical Support, Wireless Communications, iOS

About the Company

Macpower Digital Assets Edge Private Limited