Information Technology Support III Specialist (IT Support Specialist)

General Description

Performs highly complex (senior-level) computer systems support work in a help desk setting. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Employees at this level may: coordinate and/or update computer and mainframe applications; Coordinate site planning and preparation regarding changes to computer or data communications configurations and ensure that requirements are met; Assign logons and rights, print queues, and directory structures, reset passwords, create departmental groups, and run security software; Maintain inventory of information technology assets; Prepare reports on systems efficiency and utilization.

Examples Of Work Performed

• Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution.
• Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers; recognizes and escalates difficult problems to a higher level of support.
• Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions.
• Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
• Ability to adapt to changing technology as it may pertain to the development of future projects or to assist in current projects.
• Detects errors in job control statements and notifies affected parties following established procedures.
• Performs related work as assigned.

Minimum Education And Experience

• At least 2-3 years experience computer systems support work, installing and repairing equipment and training staff on how to use equipment and software.
• Graduation from a 2-year college or university with major course work in computer information support or a related field is generally preferred.
• CompTIA A+, Net+ or equivalent industry-recognized certification is generally preferred
• Experience may be substituted for college education.

Knowledge, Skills And Abilities

• Knowledge of the practices, principles, and techniques of computer operations; information systems; computer software and hardware; and information security policies and procedures.
• Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems and to communicate effectively.
• Ability to train others to operate PC equipment, peripherals, and software.
• Ability to establish and maintain effective working relationships with users, vendors, and other IT staff.
• Ability to recognize, analyze, and resolve problems in a Windows environment, to write and revise standards and procedures.
• Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to handle multiple projects.
• Ability to operate information technology systems and to communicate effectively.
• Willingness to work in a field (test barn) and racetrack environment
• Willingness to work weekends and holidays and travel as needed to support the agency mission, at agency expense.
• Experience in governmental/regulatory practice is beneficial but not required

How To Apply

Submit an application through Work in Texas or you may submit a State of Texas application form to "jobs@txrc.texas.gov."

Resumes are required per State of Texas guidelines.

Once application and resume are submitted and if the applicant meets minimum position qualifications, the agency will contact the applicant to initiate the background screening pro ess.