Head Of Operations - Luxury Home & Garden

Our client is a premium, manufacturer of bespoke, made-to-order structures for high-end residential and specialty commercial markets, known for precision engineering and a considered, white-glove customer experience.

With manufacturing based internationally and a fast-growing US operation shipping, warehousing, and installing nationwide, the company is entering its next phase of growth and is looking for a senior operations leader to build the infrastructure to match. This is a newly created, high-impact leadership role reporting directly to a senior executive.

• Own the full US operations lifecycle: importation, customs compliance, warehousing, inventory planning, nationwide logistics, on-site delivery, installation, and post-install customer care.
• Reduce the current order-to-installation timeline by proactively managing permitting, approvals, and site readiness with customers, rather than waiting on them.
• Redesign installation team scheduling and workflows to increase throughput and reduce travel and operating costs across a nationwide field team.
• Build a more structured, transparent communication cadence across the customer journey, from order through installation and aftercare.
• Assess, coach, and develop a high-performing operations team, including field and office-based staff.
• Strengthen collaboration with sales leadership on handoffs, shared customer context, and communication protocols.
• Partner closely with the international parent business to absorb and adapt best practice.
• Hold full P&L accountability for US operations.
• Travel approximately 25%+ of the time to installation sites and customer locations across the US, with occasional international travel.

Required Qualifications

Requirements

• 5+ years of senior leadership experience in field installation, supply chain, logistics, or general operations management within a high-value, luxury B2C environment.
• Experience managing international import/customs processes alongside US-based fulfillment operations.
• Experience leading complex, multi-site field service, assembly, or installation networks with remote teams.
• Proven P&L ownership and financial accountability.
• A genuinely hands-on operator, comfortable moving between office, customer, and job-site environments.
• Demonstrated ability to design and implement new processes and drive change, not just plan for it.
• Ability to travel domestically on a regular basis, with occasional international travel.
• Valid driver's license and passport.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Experience operating within an international or UK-linked parent company structure.
• Background in bespoke, made-to-order, or high-consideration purchase categories rather than transactional retail.
• Experience scaling operations within a high-growth or investor-backed business.

Benefits

• Base salary: $170,000 to $190,000, commensurate with experience (exceptional candidates may be considered above this range).
• Annual performance bonus tied to company performance
• 401(k) with employer match.
• Medical, dental, and vision insurance, partially employer paid.
• Paid vacation (inclusive of a company shutdown period).

Equal Employment Opportunity and Non-Discrimination PolicyEqual Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers.

For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals.

We engage in an interactive process to determine effective, reasonable accommodations.Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings.

Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify.

Information about E-Verify participation will be provided during the application process where applicable.Privacy and Pay Equity:California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.State-Specific Information:Rhode Island: We do not request or require salary history from applicants.Connecticut: We provide wage range information upon request or before discussing compensation.New Jersey: We do not inquire about salary history unless voluntarily disclosed.Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment.

If you are a veteran, please inform us during the application process.Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information.

We do not request or require genetic information from applicants or employees, except as permitted by law.Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.Use of Artificial Intelligence in RecruitmentKeller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process.

These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters.

Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process.

Employment laws and requirements may vary depending on the employer and location.

Skills

Aftercare, Artificial Intelligence (AI), Best Practices, Cadence, Coaching, Communications Protocols, Cost Control, Customer Experience, Customer Support/Service, Decision Support, Dental Insurance, Diversity, Driver's License, Equal Employment Opportunity (EEO), Federal Laws and Regulations, Genetics, International Business, Inventory Planning, Leadership, Legal, Logistics, Manufacturing, Network Configuration Management, On Site Support, Operations Management, Process Improvement, Profit & Loss, Regulatory Compliance, Retail, Sales, Shipping Operations, State Laws and Regulations, Supply Chain, United States Customs, Vision Plan, Warehousing, Willing to Travel, eCommerce

About the Company

Keller Executive Search