Gato Exotico is seeking a Front of House Assistant Restaurant Manager to join our leadership team in Cambridge Massachusetts.

We are looking for a hospitality driven Manager who loves interacting with guests, enjoys developing staff, and understands that great service does not happen by accident. This role is ideal for someone who is comfortable leading service, teaching hospitality, supporting the bar and dining room, and holding a team accountable to clear standards.

This is a hands-on role for someone who wants to be present with guests, visible to the team, and actively involved in improving service every day.

The Right Candidate Will Be

Warm, professional, and deeply hospitality driven

Comfortable leading busy lunch and dinner services

Confident coaching staff and correcting service issues in the moment

Comfortable enforcing hospitality guidelines and service standards

Skilled at guest recovery and reading the room

Comfortable with cocktails and bar service

Interested in rum, tiki, and cocktail driven restaurants

Organized, calm, and able to communicate clearly with FOH, bar, kitchen, and ownership

Excited to help build a stronger service culture

Responsibilities Include

Leading daily service from the floor

Comfortable with either opening or closing shifts

Maintaining strong manager presence during service

Checking in with guests and ensuring meaningful table touches

Coaching servers, hosts, bussers, runners, bartenders, and barbacks

Teaching hospitality standards through pre shift and in service feedback

Correcting service issues quickly and professionally

Supporting reservation pacing, guest flow, and floor organization

Communicating clearly between FOH, bar, kitchen, and ownership

Helping maintain a positive team culture while still holding staff accountable

Conduct private service audits during lunch and dinner shifts

Observe guest interactions, table touches, pacing, menu knowledge, and overall hospitality standards

Provide professional criticism and coaching to staff in a private, respectful setting

Identify repeated service issues and work with management to correct them

Follow up with staff after coaching to make sure standards are improving

Language

English

Bi Lingual in Spanish (Preferred)

License/Certification

TIPS (Required)

Crowd Control Manager (Required)

Allergen Awareness (Required)

ServeSafe Manager (Preferred)

FEMA SID (Preferred)

Ability to Commute: Cambridge, MA (Required)