Associate Brand Experience Manager - Jimmy John's

We are looking for a highly analytical, curious, and execution-oriented brand strategist to help design, test, and scale growth initiatives across the Jimmy John’s brand experience. This role is ideal for someone who thrives in test-and-learn environments, enjoys solving complex business problems, and can translate data into clear, actionable recommendations.

The Associate Manager will play a critical role in driving profitable growth for Jimmy John’s and its Franchisees by leading structured testing, partnering closely with Operations, and ensuring initiatives are both customer-forward and operationally viable. This individual will act as a connector across cross-functional teams, bringing rigor to how we prioritize, test, and scale high-impact ideas.

Supervisory Responsibilities: No supervisory responsibilities.

Qualifications

Education: Bachelor’s degree in business, marketing, economics, engineering, or related field

Professional Experience: 3–5 years in strategy, analytics, brand marketing, consulting, or test-and-learn environments

Essential Duties and Responsibilities

• Supports the development and management of a structured pipeline of growth initiatives, with a strong focus on test design, measurement, and scalability
• Leads end-to-end market testing for product, pricing, delivery, loyalty, and digital initiatives, including test/control design, market and store selection, KPI definition and success criteria, post-test readouts and recommendations
• Partners closely with Operations and Franchisees to ensure tests are practical, executable, and reflective of real-world store environments
• Synthesizes consumer, operational, and financial data to evaluate test performance and inform go-forward decisions
• Documents and scales key learnings, ensuring insights are clearly translated into actionable rollout plans or iteration paths
• Acts as a central connector across cross-functional teams (Operations, Culinary, Supply Chain, Revenue Management, Digital, Loyalty, Analytics, etc.) to drive alignment and execution
• Brings rigor and consistency to how the team approaches test-and-learn methodologies, measurement, and decision-making frameworks
• Identifies whitespace opportunities and quantifies “size of prize” through a combination of data analysis, competitive insights, and test results
• Supports strategic planning by translating insights into clear recommendations that impact traffic, check, frequency, and retention
• Develops clear, concise, executive-ready updates on testing progress, results, and implications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Capabilities

• Strong analytical mindset and experience working with large, complex datasets and translating insights into action
• Demonstrated experience in test design, experimentation, and performance measurement (A/B testing, pilots, test/control frameworks)
• Ability to balance customer experience, operational feasibility, and financial impact in decision-making
• Strong cross-functional collaborator with a track record of working closely with Operations and field teams
• Structured problem solver with high attention to detail and follow-through
• Effective project manager, able to manage multiple workstreams and timelines simultaneously
• Comfortable navigating ambiguity and driving progress in test-and-learn environments

Technical Skills

• Proficient in Excel (pivot tables, SUMIFS, INDEX/MATCH)
• Strong PowerPoint skills with ability to create clear, executive-ready materials
• Experience using Tableau, Power BI, or similar tools to self-serve and analyze data

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.