Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Department: Housekeeping

Reports To: Executive Housekeeper / Housekeeping Manager / Hotel Manager

Job Type: Full-Time

Location: Country Inn & Suites Atlanta Downtown

Job Summary

The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department to ensure cleanliness standards are maintained throughout guest rooms, public areas, and back-of-house spaces. This role supports and trains housekeeping staff, conducts inspections, and ensures guest satisfaction through consistent service quality.

Key Responsibilities

• Supervise, schedule, and coordinate the daily activities of housekeeping staff.
• Inspect guest rooms, corridors, and public areas for cleanliness and adherence to hotel standards.
• Train new housekeeping staff and provide ongoing coaching and support.
• Monitor inventory of cleaning supplies, linens, and amenities; report shortages or requisition supplies as needed.
• Ensure compliance with health, safety, and hygiene standards.
• Assist with cleaning tasks during high occupancy or staff shortages.
• Handle guest complaints or special requests promptly and professionally.
• Communicate effectively with front desk, maintenance, and management teams.
• Prepare shift reports and maintain accurate housekeeping records.
• Ensure proper use and maintenance of housekeeping equipment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory or lead role preferred.
• Strong knowledge of cleaning techniques, safety procedures, and sanitation standards.
• Excellent leadership, organizational, and communication skills.
• Attention to detail and ability to perform room inspections with a critical eye.
• Ability to work flexible hours including weekends and holidays.
• Proficiency in basic computer applications and housekeeping software (preferred).

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods.
• Must be able to lift up to 30 lbs and push/pull housekeeping carts.

What We Offer

• Competitive salary and benefits
• Opportunities for growth and advancement
• Training and development programs
• Employee discounts on hotel stays and services