F&B Operations Manager

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Food and Beverage Operations Manager embodies Sonesta's Culture of Caring. We expect our leaders to prioritize creating exceptional experiences for both guests and team members, and to actively seek innovative ways to foster team success.

This role is responsible for assisting in coordinating, supervising, and directing all aspects of the food and beverage outlet's operations. This includes maintaining profitability, delivering high-quality products, and ensuring excellent service levels.

The manager is also expected to develop marketing strategies to boost business, reduce employee turnover, manage revenue and payroll budgets, and achieve budgeted productivity while consistently upholding quality standards.

Sonesta managers are tasked with providing strategic vision, ensuring tactical execution, and actively overseeing their department to meet the company’s revenue and profitability goals and objectives. The ideal candidate possesses a passion for building and motivating high-performing teams. Sonesta managers are leaders who are guest-focused (both internal and external) and achievement-oriented.

Job Description

Work Environment

This position primarily operates in a service environment, with some dedicated office time for administrative tasks.

Physical Demands

• The individual in this role may occasionally exert up to 50 pounds of force, and/or frequently or constantly exert 20 pounds of force.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• The person in this role may be asked to lift, carry, push, pull, or otherwise move objects.
• Must be able to tolerate extreme temperatures, such as those in freezers and on loading docks.

Expected Hours of Work

• Flexibility to work variable days, including weekends and holidays, is required.
• Flexibility to work variable shifts (days, nights, overnights) is essential.
• Ten to twelve-hour shifts are sometimes necessary.

Education and Experience

• High school graduates, some colleges, or equivalent. A bachelor’s degree is preferred.
• A minimum of seven years of experience in managing food and beverage operations is required. This must include culinary, sales, and service experience.
• Experience across multiple food and beverage departments is necessary.
• Must be able to obtain and maintain any required licenses, certificates, and permits.

Principle Duties and Responsibilities (Essential Functions)

• Oversee all daily operations of the outlet.
• Supervise outlet personnel.
• Address guest complaints promptly.
• Collaborate with other food and beverage managers, keeping them informed of emerging issues.
• Keep the immediate supervisor fully informed of all problems or matters requiring attention.
• Assist in coordinating and monitoring all phases of Loss Prevention within the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure the preparation of necessary reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality in the food and beverage outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, health, and sanitation regulations.
• Ensure adherence to Standard Operating Procedures (SOPs) across all outlets.
• Ensure compliance with requisition procedures.
• Maintain a visible presence on the floor, assisting staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Sonesta Hotel Policies and Standards.
• Ensure the training of employees in SOPs and technical job tasks.
• Participate in and/or conduct departmental and hotel training (CARE, One to One, etc.).
• Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.

Qualifications

• Must be able to communicate effectively, both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all required hotel meetings and training sessions.
• Participate in Manager on Duty (MOD) coverage as required.
• Maintain regular attendance in compliance with Sonesta Hotel Policies and Standards, as required by scheduling, which will vary according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Sonesta Hotel Policies and Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.
• Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Always maintain a warm and friendly demeanor.

Go Beyond @SonestaHotels

We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed.

"Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

The annual salary compensation range is $80,000 - $85,000. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.