Housekeeping Supervisor Homewood Suites Polaris

Position: Housekeeping Supervisor

Reports To: Executive Housekeeper, Assistant General Manager, General Manager

Position Summary

The Housekeeping Supervisor is responsible for ensuring the cleanliness and

maintenance of guest rooms, as well as public areas, through effective supervision and coordination

of the housekeeping team. This role is pivotal in enhancing guest satisfaction by maintaining high

cleanliness standards and ensuring timely service delivery

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Essential functions

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Oversee the day-to-day activities of room cleaners, ensuring prompt and efficient cleaning of

guest rooms according to company standards.

Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they

meet company standards. Conduct regular inspections of rooms and public areas to monitor

the quality of cleanliness and maintenance.

Collaborate with related departments such as front desk, engineering, banquet services, and

room services to ensure seamless operations and guest satisfaction.

Prepare and follow up on maintenance work orders related to the repair or replacement of

furniture, fixtures, and equipment in guest rooms and public areas.

Assist in the quarterly inventory of all linens and ensure adequate supplies are available in

linen closets and carts.

Ensure all guests are treated courteously and that their needs are met efficiently. Handle

short notice requests for room changes and coordinate housekeeping efforts to prioritize

guest needs.

Ensure safety standards are maintained by keeping linen chutes locked and ensuring

compliance with all housekeeping policies and procedures. Maintain proper handling and

accounting of keys and adherence to bloodborne pathogen procedures.

Assist with the training and direction of new housekeeping staff, ensuring consistent

application of company policies and standards.

Keep accurate records of room checkouts and stay overs, and submit daily reports to the

housekeeping department. Adhere to all work rules, procedures, and policies established by

the company.

Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of three years of housekeeping experience, with at least one year in a

supervisory role.