Client Experience Relationship Manager (MS)

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Date: Jul 11, 2026

Location: Pittsburgh, PA, US Durham, NC, US

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Company: ACA Group

The Opportunity

The Client Experience Relationship Manager supports the delivery of high-quality, consistent experience for Managed Services clients. Aligned to a specific service line, this role combines subject matter understanding with client-facing responsibility.

The Relationship Manager works closely with clients, delivery teams, and the Client Experience Director to ensure services are delivered effectively, client needs are understood, and opportunities for improvement or expansion are identified.

This role sits at the intersection of client, delivery, and product, and requires both strong relationship skills and operational awareness.

What you’ll do

Client Experience & Relationship Support

Build and maintain strong working relationships with client stakeholders

Serve as a day-to-day point of contact for assigned clients within your service line

Ensure clear, consistent communication on deliverables, timelines, and expectations

Onboarding & Continuity

Support onboarding of new clients, ensuring a smooth transition into delivery

Help align client expectations with how services are delivered

Ensure continuity of experience as services evolve

Delivery Alignment

Work closely with analysts and delivery teams to ensure client needs are understood and met

Translate client feedback into actionable inputs for delivery teams

Identify and escalate issues that may impact client experience

Service Line Expertise

Develop strong understanding of your assigned service line, including offerings, delivery model, and key value drivers

Act as a bridge between client needs and service line capabilities

Growth & Opportunity Identification

Identify opportunities to expand services based on client needs and gaps

Partner with Client Experience Director and commercial teams to shape and support expansion opportunities

Continuous Improvement

Identify patterns, issues, or inefficiencies impacting client experience

Contribute to improvements in how services are delivered and communicated

To qualify for the role, you must have

Bachelor’s degree

Minimum of 4 years of experience in client service, consulting, account management, or delivery roles

Proven track record of managing large strategic accounts

Skills and attributes for success

Experience working in a services or delivery-based environment

Strong communication and relationship-building skills

Ability to understand and explain complex services or solutions

Strong organizational skills and attention to detail

Ability to work across teams and manage competing priorities

Commercial awareness and ability to identify client needs and opportunities

Comfort operating in a fast-paced, evolving environment

Ideally, you’ll also have

Experience in one or more relevant service lines (Anti-Money Laundering, Code of Ethics, Communications Surveillance, Marketing Review, Regulatory Filings, Research Compliance Solutions)

Exposure to Managed Services or similar delivery models

Experience working with enterprise or complex clients

What working at ACA offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes an annual discretionary bonus, pension, private medical insurance, group life insurance, group income protection, subsidized corporate gym membership, season ticket loan, employee assistance programme, and more.

Our time off options include up to 26 days of annual holiday allowance and statutory bank holidays, as well as days off for your work anniversary, career development, and volunteering.

About ACA

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Salary Range

$90 - 130K

Nearest Major Market: Pittsburgh

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