IT Support Specialist - Systems Administrator

We are a Phoenix law firm with approximately 60 attorneys seeking an experienced IT Support Specialist/Systems Administrator to maintain our end-user technology environment, support our legal-specific applications, and serve as the primary backup to our IT Director.

Essential Functions

The essential functions involved include, but are not limited to:

• Responding to and resolving help desk issues for attorneys, paralegals, and staff in a timely, professional manner.
• Setting up and managing user accounts across all firm systems, including onboarding and offboarding.
• Performing workstation setup, imaging, patch management, and hardware lifecycle management.
• Serving as backup for Windows Server, Active Directory, and Microsoft 365 tenant administration.
• Assisting with monitoring of LAN/WAN, VPN, firewalls, and network switches.
• Supporting and maintaining the firm's document management system, including matter workspaces and data exports.
• Providing litigation technology support, including Trial Director, eDiscovery tools, and courtroom technology.
• Supporting docketing systems, including audits, calendar rules updates, and user training.
• Following and enforcing the firm's cybersecurity policies, including MFA and endpoint protection.
• Maintaining accurate documentation of systems, configurations, and asset inventory.
• Assisting with other related duties and ad hoc projects as requested.

Requirements

• 3–5 years of IT support experience, preferably in a law firm or professional services environment.
• Associate or bachelor’s degree, or comparable hands-on experience.
• Proficiency in Microsoft 365 administration — Exchange Online, Teams, SharePoint, and Intune.
• Working knowledge of Active Directory: user management, group policies, and permissions.
• Solid support skills for Windows 11 environments.
• Understanding of basic networking: TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Experience with remote support tools such as ConnectWise, TeamViewer, or equivalent.
• High level of personal integrity and discretion with confidential information.
• Strong written and verbal communication skills with a professional demeanor.
• Familiarity with legal software (iManage, Clio, Aderant, or similar platforms) a plus.
• Experience with MDM/Intune, backup platforms (Veeam, Datto), or PowerShell scripting a plus.
• Familiarity with AI platforms generally, and specifically their integration into a law firm environment, a plus.
• Must be able to lift and move IT equipment up to 40 lbs.

Comprehensive benefit package and competitive salary (commensurate with experience) offered.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s)

• How many years of experience do you have working in a law firm or professional services environment?

Experience

• IT support: 3 years (Preferred)

Work Location: In person