Systems & ITSM Platform Specialist | Philadelphia, PA, USA

Systems & ITSM Platform Specialist

As a Systems & ITSM Platform Specialist, you'll play a key role in managing and evolving our enterprise IT service management environment. We're currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey.

You'll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements.

Key Responsibilities

• Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications
• Configure workflows, service catalogs, and system components to align with business needs
• Troubleshoot and resolve platform issues in a complex, enterprise environment
• Monitor system performance and ensure high availability and reliability
• Partner with cross-functional teams to deliver enhancements and process improvements
• Contribute to the transition from Remedy to Helix SaaS

What You'll Bring

• 5+ years of experience in ITSM, systems administration, or similar technical roles
• Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)
• Strong troubleshooting skills in a production environment
• Experience supporting enterprise applications with minimal supervision
• Strong communication skills and ability to work across technical and non-technical teams

Nice to Have

• Experience with BMC Helix SaaS platform
• Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite
• ITIL or related certifications
• Experience with SaaS platforms, integrations, or automation tools

This position will be located in either Toronto , Atlanta or Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office , subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page