Digital Transformation Advisor – IT Director

Job Summary

You will play a pivotal role in leading the automation and implementation of digital processes across the organization.

• Exciting opportunity to join top firm in Dubai
• Opportunity to use technology to propel operations and CX to greater heights

Job Description

• Collaborate closely with senior business leaders to assess needs and identify opportunities to streamline and automate key business processes.
• Develop a clear understanding of the company's operational goals and lead efforts to design and implement technology solutions that drive process efficiency.
• Scout and evaluate emerging technologies and potential vendors to support the company's automation goals, ensuring alignment with overall business strategy.
• Draft and manage Requests for Proposals (RFPs), focusing on securing technology partners that meet detailed business and technical specifications.
• Direct the vendor selection process, partnering with internal stakeholders to identify the best fit and negotiate contracts, ensuring that agreements meet company requirements.
• Drive the successful deployment of technology solutions, coordinating across departments to ensure timelines and budgets are met, while mitigating any project risks.
• Oversee vendor relationships, ensuring service quality and compliance with agreed terms, and support seamless system updates and troubleshooting.
• Regularly assess the effectiveness of implemented solutions, advising on refinements to support evolving business needs and enhance user satisfaction.
• Report on project progress and performance to senior management, maintaining open communication with various departments to ensure alignment.

The Successful Applicant

• Bachelor's degree in IT, Computer Science, or a related field.
• Proven experience (10+ years) in technology roles, ideally in technology project management, system selection, and implementing automation and technology solutions across multiple industries.
• Preference for candidates with experience leading sustained technology implementations, who have demonstrated commitment to long-term organisational goals rather than short-term roles or project stints.
• Proven expertise in business process automation, vendor management, and project management, with a focus on enhancing Customer Experience.
• Strong understanding of project and program management methodologies.
• Excellent communication and people leadership skills, with a collaborative approach to working across functions.
• Currently based in the UAE.