To support the effective administration and management of insurance claims (Property, Engineering, Motor, Liability) by ensuring timely claim registration, coordination with insurers and internal stakeholders, efficient documentation management, and proactive follow-up through to claim settlement and closure.

Claims Registration & NotificationRegister insurance claims promptly upon notification from internal departments or business units.

Review initial claim information to ensure completeness and accuracy prior to submission.

Intimate insurance companies and brokers in accordance with policy notification requirements.

Documentation Management & CoordinationLiaise with internal departments (operations, finance, HSE, legal, etc.) to collect all required claim documentation.

Maintain organized and auditable claim files (physical and electronic).

Ensure completeness and accuracy of documents submitted to insurers and loss adjusters.

Liaison with Insurers & Loss AdjustersCoordinate with insurers for appointment of loss adjusters and ensure timely survey arrangements.

Follow up with loss adjusters on site visits, assessment progress, and documentation requirements.

Act as a central point of contact between internal stakeholders, insurers, brokers, and loss adjusters.

Claims Monitoring & Follow-upTrack all ongoing claims and follow up proactively with insurers and loss adjusters for timely progress.

Monitor outstanding claims and escalate delays where necessary.

Follow up internally for pending documentation impacting claim progress.

Claims Settlement & ClosureFollow up on claim settlement approvals and required documents (e.g., discharge receipts, payment confirmations).

Coordinate with finance for receipt and transfer of claim funds.

Ensure proper closure of claims with all supporting documentation completed.

Reporting & AnalysisPrepare periodic claims reports including:

Outstanding claims statusClaims ageing analysisSettlement trends and recovery statusAnalyze claims data to identify bottlenecks and delays in processing.

Maintain accurate claims registers and trackers.
Strong understanding of general insurance
Property, Engineering, Motor, Liability claims processes
Basic knowledge of policy wordings and coverage interpretation
Excellent coordination and stakeholder management skills
Attention to detail and strong documentation discipline
Analytical skills for claims tracking and reporting
Good communication skills (written and verbal)
Bachelor’s degree in Finance, Insurance, Business Administration, or related field2–5 years of experience in insurance claims handling (insurer, broker, or corporate environment)
Knowledge of property, liability, motor, employee benefits and miscellaneous insurance lines preferred
Professional insurance qualification is an advantage