Customer Service Supervisor

We are seeking a motivated Customer Service Supervisor (native Arabic speaker required) to lead and uplift our patient-facing team at Saudi German Hospital in Ajman. The ideal candidate will be a hands-on supervisor who can coach staff, maintain high patient-satisfaction standards, and quickly resolve service issues while collaborating across clinical and administrative departments. Immediate joiners are preferred.

Requirements

• Native Arabic speaker (mandatory).
• Demonstrated experience as a customer service supervisor or in a comparable role within a hospital or healthcare environment.
• Strong verbal and written communication skills and professional bedside manner.
• Proven ability to manage complaints and sensitive situations calmly and effectively.
• Excellent team leadership and training capabilities.
• Prior UAE healthcare experience is preferred.

Key Responsibilities

• Supervise and support the customer service team to deliver consistently excellent patient care.
• Oversee handling of inquiries, appointment scheduling, and patient feedback with professionalism and empathy.
• Monitor service standards and implement improvements to enhance patient experience.
• Coordinate with clinical and administrative departments to resolve patient concerns promptly.
• Produce regular reports on service metrics, team performance, and areas for improvement.
• Train, mentor, and evaluate front-line staff to maintain high service quality and adherence to hospital protocols.