Spa And Leisure Receptionist

Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a spa & leisure receptionist, you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

Essential functions

• Greet guests warmly and assist them with inquiries, appointment bookings, and providing information about spa services, facilities, and leisure activities.
• Meet, greet, and direct guests who access the outdoor leisure facilities.
• Serve as the main point of contact for hotel guests and recreation members.
• Manage spa appointment schedules efficiently, ensuring accuracy and timely communication with guests regarding their appointments.
• Provide information, advice, and booking services for a wide variety of guest enquiries, including tennis court access, group exercise classes, and special events within the hotel.
• Greet guests and members immediately with a friendly and sincere welcome. Respond to inquiries with accurate information regarding hours of operation, water sports, membership rates and benefits according to individual needs.
• Respond to guest complaints, conduct research to develop the most effective solutions, and negotiate results. Listen and assist in resolving problems. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Build and maintain positive relationships with guests, members, and team members.
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
• Process guest check-ins and checkouts promptly and accurately, including verifying guest information, collecting payments, and issuing receipts.
• Answer phone calls and respond to emails promptly, addressing guest inquiries, appointment requests, and general information about spa services.
• Assist guests in selecting and purchasing retail products, including skincare products, spa accessories, and gift items. Provide product recommendations and information about product benefits.
• Perform various administrative tasks such as filing, data entry, and maintaining guest records. Ensure confidentiality and accuracy of guest information.
• Handle cash and credit card transactions, and reconcile cash registers at the beginning and end of each shift. Maintain accurate records of financial transactions.
• Identify opportunities to up-sell or cross-sell additional services or products to enhance the guest experience and increase revenue.
• Maintain cleanliness and organization of spa reception area, fitness center area, retail displays, and relaxation lounge areas. Ensure that spa amenities are stocked and well presented.
• Address guest concerns or complaints in a professional and courteous manner. Work to resolve issues promptly and escalate to management if necessary.

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to deal with problems involving several concrete variables in standardized situations.

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.