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Streamax MENA
Technical Support Engineer
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Technical Support Engineers provide professional technical support to clients. Pre-sales responsibilities include gathering client needs, explaining technical solutions, and collaborating with the sales team to produce proposals. Post-sales responsibilities include troubleshooting and resolving various issues related to products and services.
Ideal candidates should possess solid technical skills, excellent comprehension and problem-solving abilities, and the ability to clearly communicate complex technical information to clients. This position is ideal for individuals who enjoy solving technical problems in a customer-facing environment.
Understand customer needs, communicate and convey requirements to product managers, and deliver solutions;
Cooperate with sales to explain solutions and deliver proposals;
Participate in understanding tender documents and confirming technical compliance, compiling requirements, and delivering technical proposals;
Provide advanced troubleshooting and technical support for customers' products and services;
Resolve technical issues via phone, email, and remote access tools;
Act as the primary contact for technical consultations, ensuring timely and effective problem resolution;
Accurately record customer issues, actions taken, and solutions;
Assist customers with product setup, installation, and configuration;
Guide customers in using the system, understanding system functions, and best practices;
Work closely with engineering and product teams to resolve complex issues and share customer feedback;
Monitor customer systems. Identify potential issues and proactively maintain the system to minimize downtime.
Education: Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
Language: Fluent in English is required; Arabic proficiency is a plus.
Experience: 3+ years of pre-sales and after-sales technical support experience; ITS experience is a plus.
Experience in CCTV and ITS hardware installation and troubleshooting.
Familiar with databases such as MySQL and cloud services such as AWS, and possess basic knowledge of TCP/IP network protocols.
Familiar with remote troubleshooting tools such as TeamViewer and remote desktop.
Excellent communication skills to explain technical concepts to non-technical users.
Experience using customer relationship management systems (e.g., Salesforce).
Interested candidates please apply through our official website www.streamax.me
Job Type: Full-time
Work Location: In person
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