CCTV Cloud Tech Support Engineer(Experienced)

Technical Support Engineer Job Description

We are hiring Technical Support Engineers for CCTV & video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network & security technology are preferred, stable career growth and complete welfare package provided.

Job Responsibilities

1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&D and implementation teams.

2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.

3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.

4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.

5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.

6. Coordinate internally with R&D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.

7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.

8. Work location: Riyadh. Fluent proficiency in both Arabic and English

Skills

1. College diploma or above in IT/telecommunication/weak current fields, with 1+ years experience in security video, IT system or cloud platform technical support;

2. Full proficiency in end-to-end CCTV system troubleshooting: cameras, NVR, storage, POE security network, local video platform and video cloud;

3. Skilled in basic Linux operation, log analysis and network configuration (VLAN, port setup, routing); capable of solving mass device offline, abnormal bitrate, cloud playback failure and other medium-level faults independently;

4. Capable of independent on-site implementation, system commissioning, client acceptance and training; able to deliver formal technical documents, inspection reports and technical schemes;

5. Excellent communication and coordination skills to liaise with senior client representatives and drive issue resolution; able to withstand pressure from frequent business trips and night emergency support;

6. Certifications such as HCIA, Security System Engineer or Low Voltage Electrician Certificate are preferred; candidates with experience in large industrial parks, government projects.