Hardware Technician

Summary

The hardware technician’s role is to maintain all parcel stations in proper condition. The individual will also troubleshoot problem areas in a timely and accurate fashion, provide end user training and assistance where required, and perform all maintenance related to parcel stations across Saudi Arabia.

Responsibilities

• Installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment of parcel stations.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring parcel stations’ performance.
• Accurately document instances of failure, repair, installation, and removal of parcel stations.
• Support development and implementation of new parcel stations installation.
• Maintain and clean all parcel locations including rooms and hardware.
• Perform monthly preventive maintenance on parcel stations and ensure all hardware is operating properly.
• Raise all required parts and maintenance requests to the required team.
• Resolve all customer issues received from operations or customer service teams.
• Maintain all hardware in proper condition including cameras, screens, and routers.
• Participate in all related tasks to parcel stations maintenance.
• Ensure all tools and company property are maintained.
• Visit and travel to remote areas to complete maintenance work as required.

Requirements

• Diploma degree in hardware, computers, electronics, technical support, or a related field.
• Minimum of 2 years experience in a technical department or related field.
• Hands-on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• The Iqama profession must be the same or related to the position.