Location: Saudi Arabia (on-site, long-term assignment) Reports to: Software Ops Team (China) Collaborates with: On-site Network/Hardware Engineers, Equipment Vendors, Third-party O&M Vendors
About the Role
We are looking for a Software Operations Engineer to join our large-scale smart warehouse project in Saudi Arabia. In this role, you will be the go-to person for multi-system software O&M, working at the intersection of warehouse automation, industrial gateways, and cross-vendor system integration.
You'll collaborate closely with hardware engineers, equipment suppliers, and third-party vendors to ensure 24/7 stable operations.
Key Responsibilities
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- Multi-system Software O&M
- Monitor and maintain daily operations of Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems.
- Liaise with OEM technical teams (Lenovo, WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages.
- Support system version upgrades, on-site validation, and gather user requirements for continuous product improvement. 2. Software-Hardware Joint Troubleshooting
- Work with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment.
- Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution with clear ownership.
- Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures. 3. Server & Software Infrastructure O&M
- Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams.
- Monitor HA (high availability) status, and handle system crashes and service startup failures at the software level.
- Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance purposes. 4. End-User Software Support
- Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (EWM/WES login errors, printing failures, etc.).
- Handle terminal software deployment, permission configuration, and network onboarding for new devices. 5. Documentation & Asset Management
- Maintain system interface inventories, software version logs, troubleshooting records, and SOPs.
- Keep system topology diagrams, interface mapping tables, and configuration documents up to date. 6. Emergency Response & Cross-team Coordination
- Provide 7×8 on-site standby support for production line software failures, ensuring rapid recovery.
- Escalate critical issues to Level-2 support teams in China and coordinate with network/hardware teams for joint resolution.
- Standardize O&M procedures for third-party vendors and conduct regular status syncs.
Qualifications
- Education & Experience
- Bachelor's degree or above in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering, or a related field.
- 1–3 years of experience in WMS/WCS/WES, AGV dispatching, or industrial gateway system implementation/on-site O&M.
- Experience in automated production lines or overseas project sites is a plus.
- Basic understanding of servers, networking, and automation hardware is preferred.
Technical Skills
- (Software O&M)
- Ability to read interface logs and message payloads, and independently troubleshoot cross-system data exchange and API errors.
- Solid understanding of WES/WCS/AGV business logic, capable of handling routine process failures independently. (Server & Systems)
- Hands-on with Windows and Linux basic operations – checking system logs, service status, and performance metrics.
- Familiar with HA and backup fundamentals. (Hardware Collaboration – nice to have)
- Basic awareness of networking and automation hardware to support joint diagnostics with network/hardware engineers. (End-User Support – nice to have)
- Ability to troubleshoot PC/PDA terminal and warehouse software issues, and deploy terminal software. Language
- Working proficiency in English (reading/writing/speaking) to interpret technical documentation and coordinate with overseas vendors and contractors. Soft Skills
- Willing to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules.
- Strong problem-solving mindset; adept at coordinating across multiple vendors and functions.
- Quick learner with the ability to master complex multi-system architectures.
- Detail-oriented, disciplined in documentation, resilient under pressure, and safety-conscious in industrial environments. Why You'll Love This Role
- Massive Project Exposure: Join a high-profile overseas smart warehouse project with cross-vendor digital system implementation – a great opportunity to build versatile experience in automation and IT.
- Strong Backing: Full technical support from our Level-2 software expert team in China, with structured onboarding and hands-on mentoring to get you up to speed quickly.
- Dual Career Tracks: Grow into a local DTIT lead, or pivot back to China as a software Ops/Product specialist.
- T-shaped Skill Development: Sharpen your software O&M expertise while building solid knowledge in hardware and networking – the perfect profile for tomorrow's smart manufacturing leaders.
