Senior Specialist - Customer Experience

Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.

Key responsibilities

• Assist in the development and implementation of customer experience strategies, initiatives, and programs.
• Collect and analyze customer feedback to identify opportunities for service improvement.
• Collaborate with cross-functional teams to ensure alignment of customer experience goals.
• Support the creation of customer journey maps and experience frameworks.
• Prepare reports and presentations on customer experience metrics and progress.
• Engage with stakeholders to promote a strong customer-centric culture.

Requirements

Qualifications & experience

• Bachelor's degree in business, marketing, customer experience, or related field.
• 3+ years of experience in customer experience, service design, or related roles.

Benefits

Comprehensive benefits package