Senior Key Account Manager

Senior Key Account Manager – Health & Benefits (Western Region)

Department: Health & Benefits (H&B)

Location: Jeddah, Saudi Arabia

Reports To: Head of H&B

Job Purpose

The Senior Key Account Manager is responsible for leading and developing the Health & Benefits portfolio across the Western Region while managing a portfolio of strategic clients. The role focuses on client retention, business growth, service excellence, and team leadership to ensure the successful delivery of H&B solutions and achievement of business objectives.

Aon is In the Business of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As a global professional services firm, Aon’s Health & Benefits team helps clients design, implement, and manage employee benefit programs that support workforce well-being, manage costs, and strengthen employer value propositions through data-driven insights and market-leading solutions.

Key Responsibilities

Key Account Management

• Manage and oversee a portfolio of major and strategic Health & Benefits clients.
• Develop and maintain strong relationships with key decision-makers and stakeholders.
• Lead renewal negotiations and retention strategies for assigned accounts.
• Identify opportunities for cross-selling and upselling additional services and solutions.
• Act as the primary escalation point for complex client issues.

Regional Leadership

• Support the implementation of regional and business strategies.
• Monitor portfolio performance and drive achievement of revenue, retention, and profitability targets.
• Ensure consistent service standards across all client accounts within the region.

Team Leadership and Development

• Provide guidance, coaching, and support to Account Managers, Account Handlers, and Client Service teams.
• Foster a collaborative and high-performance culture.
• Monitor team performance and support employee development initiatives.
• Assist in succession planning and talent development within the region.

Business Development

• Support prospect meetings, client presentations, and tender submissions.
• Develop growth plans for key clients and strategic accounts.
• Contribute to achieving regional revenue and growth targets.

Client Experience and Service Excellence

• Ensure delivery of exceptional service and client satisfaction.
• Conduct regular client review meetings and strategic business reviews.
• Monitor service performance and implement improvement initiatives when required.
• Promote a proactive and client-centric approach across the team.

Stakeholder Management

• Collaborate with insurers, service providers, and internal departments to deliver effective client solutions.
• Work closely with leadership teams to align regional priorities with overall business objectives.
• Represent the Company in important client meetings and industry events.

Compliance and Governance

• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain high standards of professional conduct and risk management.
• Support internal audits and compliance reviews as required.

Required Experience & Qualifications

• Bachelor’s degree in business, Finance, Insurance, Human Resources or a related discipline.
• Significant experience within employee benefits, health insurance, benefits consulting or insurance brokerage.
• Previous people leadership experience with responsibility for coaching and developing teams.
• Strong understanding of the Saudi Arabian health insurance and employee benefits market.
• Demonstrated ability to manage senior client relationships and complex stakeholder environment.
• Strong commercial, analytical and negotiation skills.
• Excellent written and verbal communication skills in English; Arabic is advantageous.

Key Competencies

• Client Focus
• Leadership & People Development
• Commercial Acumen
• Strategic Thinking
• Relationship Management
• Collaboration & Influencing
• Planning & Organizing
• Decision Making
• Problem Solving
• Operational

Excellence Success Measures

• Achievement of revenue and retention targets
• Client satisfaction and relationship strength
• Team engagement and development outcomes.
• Service delivery quality and operational performance.
• Compliance with governance and regulatory requirements.
• Successful acquisition of new business opportunities
• Effective management of insurer and market relationships

How We Support Our Colleagues

Aon provides a comprehensive benefits package and a collaborative working environment, designed to support professional development, performance, and wellbeing.

KSA HR Statement

This role is based in the Kingdom of Saudi Arabia and is subject to local labor laws and regulations.

About Aon

Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world.