Key Account Manager

Group overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar building systems

alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia. alfanar Building Systems manufactures and markets a variety of building construction products and systems.

The core manufacturing activities of the industries operating under alfanar Building Systems are:

• Ceramic wall and floor tiles
• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Office & home furniture and interior décor products

Job purpose

Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirements are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.

Key accountability areas

Client engagement and relationship building

Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.

Actively reach out to potential clients and promote the company’s new product.

Provide some product suggestions and alternatives to customers if they are in doubt during product selection.

Data management and reporting

Upload relevant data on C4C (Customer Relationship Management system).

Submit samples and any necessary documents to clients and follow for approval.

Management reporting

Suggest some new ideas and strategies to increase the sales.

Be updated of competitor’s move in the market and inform the Project Sales department (new products, product prices and promotions).

Provide progress reports on a weekly and monthly basis.

Sales support and coordination

Prepare and submit quotations to clients, then diligently follow up until approved.

Attend team meetings to be informed and aligned.

Monitor and follow up on collections with clients and coordinate accounts for bank posting.

Role accountability

HR proficiency

Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.

Ability to recognize low performers and guide them to improve or release them.

Ability to treat subordinates equally without any discrimination.

Assessment criteria of subordinates is performance that leads to planned results.

Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility

Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.

Able to anticipate problems and make the necessary proactive steps to prevent them.

Ability to take necessary and proper timely decisions.

Delivery

Deliver the required results in timely manner with required quality and cost.

Making a tangible difference

Must make a tangible difference to his area of operation and exceed business expectations.

Business planning and performance

Able to transform the corporate goals into business plans.

Able to plan, follow-up and execute those plans, whether they are annual or development plans.

Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.

Provide periodic work progress reports.

Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational development

Develop the organizational structure according to the current requirements taking into consideration future and development plans.

Ensure availability of job descriptions for all job roles and deployment.

Business process improvements

Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.

Promote the automated systems and using them fully, to spread its culture.

Quality

Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation

Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, safety and environment

Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic qualification

Bachelor degree in Electrical Engineering or Mechanical Engineering

Work experience

4 to 6 years

Technical / functional competencies

• Customer advocacy
• Customer communication
• Customer data management
• Account management