Senior Executive/Assistant Manager, Operations (Logistics & Warehousing)

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry.

SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume.

SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness.

As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Operations & Stakeholder Management

• Oversee logistics and warehousing activities with effective communication across internal and external stakeholders.
• Manage 3PL performance by conducting regular reviews to track productivity, ensuring no pending tasks remain, and monitoring timely deliveries to departments and users in strict compliance with food hygiene and safety guidelines.
• Attend morning briefings to get operational updates, respond to stakeholder feedback, and ensure follow‑up actions are addressed promptly.
• Investigate discrepancies or feedback and implement corrective actions to maintain operational accuracy and stakeholder confidence.
• Manage ad hoc responsibilities assigned by management, demonstrating flexibility and accountability.

Performance & Compliance

• Ensure KPI/SLA compliance while maintaining cost-effective operations.
• Conduct safety audits weekly/monthly to prevent non-conformance.
• Follow up IA audits to ensure timely closure of non-conformance issues.
• Verify billing against 3PL services and operational activities to ensure accuracy, transparency, and cost control.

Data Analysis & Reporting

• Analyze operational data to identify trends, inefficiencies, and improvement opportunities.
• Prepare weekly/monthly reports for management review.
• Lead monthly reviews with customers and management to evaluate performance.
• Provide actionable insights through dashboards and KPI tracking.

Key Requirements

• Degree holder with at least 3 years of proven experience in warehouse operations, preferably in a fast‑paced and high‑volume environment.
• Knowledge of WMS and SAP systems to support efficient inventory management and process automation.
• Strong management and leadership skills with the ability to lead teams, coordinate stakeholders, and drive operational excellence.
• Advanced analytical and technical skills to interpret complex data, identify process improvements, and implement effective solutions.
• Proficiency in Excel and PowerPoint for data analysis, reporting, and delivering clear presentations to management and stakeholders.
• Resilience under pressure with the ability to perform accurately and effectively in a fast‑paced environment while managing stress and competing priorities.