Telesales Representative / Executive 電話銷售員

AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.

Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail.

Come and Join Us!

Be Remarkable. Be Yourself.

At Watsons Water , we believe in our people, in teamwork and the importance of your personal growth so we can put a smile on our customers' faces today and tomorrow and support our unique O+O (offline + online) business strategy. We offer pleasant working environment to make staff get united and work as a team, we offer fun and interactive activities that both staff and their families can enjoy

You can enjoy

Comprehensive Medical and Life Insurance coverage, including your spouse and children!

Professional training and career advancement opportunities!

Exclusive company pension schemes! Marriage, Maternity and Paternity Leave!

Free Company Coach and Meal Allowance

Exclusive shopping discount, special sales for our people only!

Role Purpose

As a Customer Service Representative / Executive, you will deliver exceptional customer service while handling assigned telesales opportunities via outbound calls, email, chat and instant messaging tools for customer retention and sales generation.

A typical day in the Role

Contact potential or existing customers to offer company products and services meeting their needs and close deals; Direct prospects to field sales team when needed

Answer inquiries to telesales hotlines, retrieve voicemails and make follow-up call / contact transferred from CS hotlines and via non-call channels including fax, email, web chat, instant messaging tools like WhatsApp, WeChat within designated time frame

Handle grievances and resolve customer feedback with follow-up to preserve company’s reputation

Process orders with post-delivery service to ensure customer satisfaction and facilitate future sales

Maintain accurate records on all orders, inquiries, feedback and update useful information

Achieve company target and meet various call, selling & project KPIs

This job is a good fit for You if

You are a TEAM PLAYER . You are a natural team player, one for all, all for one; focus on the relationships within the team; optimistic, energetic and feel energized when working with others.

You are a PROBLEM SOLVER . You make decisions based on evidence-based opinions; when you do something new, you seek to understand as much as possible and don’t jump in but conduct their due diligence and plan for moving forward.

You are a COMMUNICATOR . You have an ability to pick up on people’s underlying motivations and these insights make you persuasive and inspiring communicators; natural mediators who understand diverse perspectives and you value a positive, and inclusive environment.

Success will depend on

Diploma holder or above

Minimum 1 years of relevant experience in customer services with solid telesales experiences

Self-motivated, able to work under pressure and independently in fast-paced environment and multi-tasking

Demonstrate a customer‑centric mindset, collaborative ways of working, and a scientific, data‑driven approach

Good communication and interpersonal skill

Good command of written and spoken English & Chinese

PC Knowledge in MS Excel, Word & PowerPoint and Chinese Processing

Candidate with more experiences will be considered as Senior Customer Service Executive or Customer Service Executive

What is holding you back?

Take this great chance to shape your life!

Apply now!

Interested parties please send your full resume together with salary expectation and availability via APPLY NOW.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

All information provided will be used for recruitment and other employment-related purposes by AS Watson Group (for and on behalf of the AS Watson Group of companies). With the consent of applicant, all personal data of unsuccessful applicants will be retained for future consideration for two years. Otherwise, all personal data of unsuccessful applicants will be retained for 12 months.

If applicant request access to, and to request correction of personal data in relation to the application, please contact our People Department at 2660 1880 .

For more information about our Company, please visit the following websites:

LinkedIn: https://www.linkedin.com/company/watsons-water/

Facebook: https://www.facebook.com/WatsonsWater

Drop of Fun: https://ww-fun.com/hk/

Full-time