Customer Support Specialist (IT Specialist)

Becoming one of our family, you will enjoy

Collaborative Team Environment

Five-Day Work Week

On-Job Training

Comprehensive Medical Insurance

Attractive and Competitive Salary Package

Accelerated Career Advancement Opportunities

Job Description

Respond to customer support enquires via phone, email or service system

Provide customer assistance and support over the phone or via remote access

Keep record of problems, their resolution and document the customer interaction on the system

Manage IT Helpdesk tickets in a timely manner

Perform troubleshooting using different diagnostic techniques

Redirect unresolved issues to the next level of support personnel if needed

Follow-up with clients to ensure issues are resolved

Job Requirements

Certificate or diploma in computer science, information technology, or people-oriented related disciplines

Ability to diagnose and resolve basic computer technical issues

Knowledge of computer hardware and software

Flexibility to work at shifts

Excellent interpersonal and communication skills

Fluent in both written and spoken Chinese and English

Accelerate your career with us

Full-time