Family & Personal Assistant

About the Role

We are seeking a highly organised, proactive, and trustworthy Family & Personal Assistant to provide comprehensive support to a busy family. This is a varied and dynamic role, encompassing household management, personal arrangements, business support, and charity coordination. The ideal candidate will be discreet, resourceful, and able to manage multiple priorities with ease.

Key Responsibilities

Household & Family Support

• Oversee day-to-day household operations, ensuring everything runs smoothly and efficiently
• Manage a team of household staff (helpers and driver and Chef), including scheduling, task delegation, and performance oversight
• Coordinate schedules for family members, including appointments, events, and activities
• Arrange travel itineraries, accommodation, and logistics for family trips
• Manage household budgets, expenses, and vendor relationships (e.g., contractors, suppliers, maintenance services)
• Oversee property maintenance and ensure the household is well-maintained and organised

Children's Arrangements

• Coordinate children's school schedules, extracurricular activities, and tutoring sessions
• Liaise with schools, teachers, and activity providers to ensure smooth communication
• Arrange transportation for children to and from school and activities
• Support with homework, school projects, and special events
• Plan and organise children's parties, playdates, and holiday activities

Personal Support

• Manage personal schedules, appointments, and errands for the principals
• Handle personal correspondence, gift purchases, and special occasions (birthdays, anniversaries, etc.)
• Assist with personal travel arrangements, including visas, accommodation, and dining reservations
• Coordinate personal events and family gatherings

Business Support

• Provide administrative and secretarial support, including document preparation, meeting coordination, and correspondence management
• Liaise with external business partners, lawyers, accountants, and other professional advisors
• Manage business travel arrangements and itineraries
• Assist with ad-hoc business projects as required

Charity & NGO Activities

• Support the family's philanthropic activities and NGO commitments
• Coordinate charity events, fundraising initiatives, and community outreach programmes
• Liaise with NGO partners and manage communications
• Assist with research and due diligence on charitable projects

Key Requirements

Experience & Qualifications

• Minimum 8 years of experience as a Personal Assistant, Family Assistant, or similar role
• Experience working within a family office or HNW household is highly desirable
• Proven track record in household management and staff supervision
• Experience coordinating children's activities and school logistics
• Familiarity with charity/NGO work is a plus

Skills & Competencies

• Excellent organisational and time management skills
• Strong communication and interpersonal skills
• High level of discretion, confidentiality, and professionalism
• Proactive, resourceful, and able to anticipate needs
• Ability to multitask and work under pressure in a fast-paced environment
• Tech-savvy with proficiency in MS Office and scheduling tools
• Fluent in English and Cantonese and Mandarin

Personal Attributes

• Trustworthy, reliable, and mature
• Flexible and adaptable to changing priorities
• Positive, can-do attitude
• Culturally aware and able to work with diverse individuals

Compensation & Benefits

• Discretionary bonus
• 15 days annual leave
• MPF
• Medical coverage

For further details, please contact Vien Ng or send across your details to vn@charlottefrank.com

(Job Code: VN/79904)

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