Assistant Director of Welcome (Assistant Front Office Manager)

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hong Kong is hiring a Assistant Director of Welcome (Assistant Front Office Manager).

Job Descriptions

Responsible for managing the administration & supervising smooth operation of Welcome divisions (Front office). Make certain that areas under control meet the standards of W Hong Kong set out in the hotels’ HIDs. Minimizing the expenses/cost while maximising guests’ satisfaction by encouraging talent to consistently deliver the “Whatever/Whenever” service commitment.

Promotes the desired W culture around the Core Value, Secret Seven and Human Truth and make sure all Welcome Team talent understand & perform well in delivering the W Brand Standard.

Job Requirements

Experience - 7 years of work experience in related positions

Education - Bachelor degree in hospitality or relevant discipline

Language skills - Fluent in Cantonese, English and Mandarin

Technical/ functional competencies - Proficiency in Opera & POS system is a plus

W Personality - Passionate, Playful, Audacious and Polished

W Look - Appear confident and well-groomed

You + You = W - Collaborate, embrace differences

Whatever/Whenever - Create the WOW experience as long as it's legal and moral

Get It Done… Make it Happen - Get things done along the way of your adventure with us

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or email to [email redacted, apply via Company website].

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

Full-time,Permanent