Pool Concierge - Server (泳池侍應生)

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As a Pool Concierge – Server (泳池侍應生), you will deliver personalized guest service by hosting and assisting guests at the poolside while providing food & beverage service in accordance with luxury hotel standards.

Key Responsibilities

• Welcome and attend to guests to ensure an enjoyable and relaxing poolside experience.
• Provide professional food & beverage service with high-quality hotel service standards.
• Introduce menus, recommend beverages, and serve food and drinks to guests.
• Maintain cleanliness and hygiene of the poolside dining and seating areas.
• Replenish pool supplies and support daily operation as assigned by the supervisors.
• 款接客人，確保客人享有舒適愉悅的泳池服務及餐飲體驗。
• 以優質極緻酒店服務標準提供專業餐飲服務。
• 向客人介紹餐牌、推介飲品及特式美饌。
• 保持泳池餐飲及服務區域整潔及衛生。
• 補充泳池用品，並協助上級執行日常營運工作。

About You

• Minimum 1 year of relevant experience in hotel, restaurant, lounge, or food & beverage service operations.
• Passionate about hospitality and delivering excellent guest service.
• Good communication and interpersonal skills.
• Self-motivated, proactive, and able to work independently.
• Basic command of spoken English and Chinese.
• Willing to work shifts, weekends, and public holidays.
• Fresh graduate is welcome to apply
• 具一年或以上酒店、餐廳、酒廊或餐飲服務相關工作經驗。
• 對酒店服務行業充滿熱誠，並致力提供優質顧客服務。
• 具良好溝通及人際交往技巧。
• 主動積極、具責任感，並能獨立工作。
• 具基本英語及中文會話能力。
• 願意輪班工作，包括週末及公眾假期。
• 歡迎應屆畢業生申請。

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.