Duty Manager

Experience the finest hospitality at The Park Lane Hong Kong, Autograph Collection, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 820 comfortably appointed guestrooms and suites with breathtaking views of the famed Victoria Harbour and Victoria Park. 3 restaurants and bars present distinctive cuisines and tantalizing experiences.

Extensive banquets facilities with 15 function rooms with flexible configurations. A contemporary oasis for the 21st-century voyager, The Park Lane Hong Kong, Autograph Collection, is a home away from home for global jetsetters and the discerning business traveller.

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities

Reporting directly to Assistant Front Office Manager, the Duty Manager ensures that employees provide excellent customer service at all times

Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximise enjoyability of guest services

Respond and resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality

Ensure smooth operation in all teams and handle security and management concerns

Requirements

Minimum 5 years’ relevant experience with 2 years’ supervisory experiences in similar capacity

Higher Diploma or above in Hospitality or relevant discipline

Knowledge in “Opera PMS" is preferable

Excellent command of English, Mandarin and Cantonese

Good knowledge of computer operating systems, such as Microsoft office software (Word, Excel)

Service oriented, mature and with strong leadership skills

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679 Fax: 2504 5736

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Full-time,Permanent