Senior Account Manager

We are a well-established Hong Kong system integration company specialising in end-to-end ICT infrastructure, cloud deployment, network solutions, smart systems and enterprise digital transformation projects. To support our business expansion across public and private sectors in Hong Kong, we are now recruiting an experienced Senior Account Manager.

The Senior Account Manager will own the full account lifecycle for key enterprise and institutional clients. You will identify new business opportunities, develop long-term client partnerships, lead pre-sales coordination, drive system integration project tendering & deal closure, and ensure post-sales client satisfaction to sustain recurring business growth.

Key Responsibilities

• 1. Client Relationship Management
• Manage a portfolio of key existing enterprise, commercial and/or government clients in Hong Kong; build trusted, long-term C-level and IT stakeholder relationships.
• Regularly conduct client business reviews, understand digital transformation, IT infrastructure, system upgrade and smart solution demands.2. Business Development & Revenue Target Delivery
• Achieve assigned annual sales revenue and gross profit targets for system integration projects (network, server, cloud, cybersecurity, smart systems, unified communications etc.).
• Prospect and acquire new enterprise clients; identify tender opportunities, project leads and budget cycles in the market.3. Project & Bid Management
• Coordinate with pre-sales engineers, technical team and solution architects to design tailor-made system integration proposals, solution presentations and cost quotations.
• Lead tender preparation, proposal drafting, client negotiation, contract terms discussion and commercial closing.
• Liaise closely with delivery team to align client expectations before project kick-off; act as client primary contact during project implementation to resolve commercial-level issues.4. Partner & Vendor Collaboration
• Maintain good working relationships with major ICT vendors (servers, network, cloud, security brands); leverage vendor resources for technical support, marketing activities and special commercial terms.5. Market & Competitor Intelligence
• Track industry trends, competitor activities, upcoming government / enterprise IT projects; provide market feedback to internal management for product and strategy optimisation.6. Sales Administration
• Maintain accurate CRM records, prepare sales forecasts, monthly business reports and pipeline tracking for management review.

Requirements

• 1. Experience
• Minimum 5 years relevant sales experience as Account Manager / Senior Account Manager within Hong Kong System Integration / ICT industry.
• Proven track record of closing medium-to-large system integration projects to meet sales KPIs; existing client network in Hong Kong enterprise, commercial or public sector is a strong advantage.2. Technical & Solution Knowledge
• Basic understanding of common SI solutions: enterprise network infrastructure, cloud services, cybersecurity, data centre, smart building / office systems.
• Able to communicate technical requirements between clients and internal technical teams.3.

Competencies

• Strong commercial negotiation skills, tendering experience and end-to-end deal closing capability.
• Excellent presentation, communication and interpersonal skills to engage senior client stakeholders.
• Self-motivated, result-oriented, able to independently manage full sales cycle from lead generation to contract signing.
• Good project coordination and problem-solving mindset.4. Language Proficiency
• Fluent in Written & Spoken English and Cantonese; Good Mandarin is preferred.
• Able to draft formal proposals, emails and tender documents in English.5. Others
• Holder of Hong Kong working rights (No sponsorship available unless specified).
• Willing to travel across Hong Kong for client meetings.