FCM - Senior Account Manager

Senior Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

As a Senior Account Manager at FCM, you will own and lead high-value national, regional, and multinational customer relationships. This role is central to driving customer profitability, retention, and growth through best‑in‑market travel programmes. You will act as a strategic partner to complex, high‑touch clients, shaping programmes that deliver efficiency, savings, and outstanding service.

Working closely with internal commercial and operational teams, you will influence outcomes at every level, including C‑suite stakeholders.

Key Responsibilities

• Own and manage strategic customer relationships across national, regional, and multinational programmes
• Develop and execute customer business plans aligned to contractual timelines and programme objectives
• Drive customer profitability, retention, and growth through data‑led insights and commercial strategies
• Lead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentiment
• Identify and action commercial upsell and ancillary service opportunities
• Partner with internal teams to gain full visibility of customer profitability and programme performance
• Support and oversee programme implementations within account management scope
• Provide industry expertise and guidance to customer Travel and Procurement Managers
• Interpret programme data and make informed recommendations to improve outcomes
• Drive policy compliance, data and programme consolidation, savings mechanisms, traveller satisfaction, and duty of care
• Manage communications across customer organisations and FCM, including senior leadership and C‑suite stakeholders
• Manage multinational regions, applying knowledge of international markets and local nuances
• Guide customers on complex, end‑to‑end travel programme requirements related to TMC services
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Minimum 5 years’ experience at a senior account management level
• Proven experience managing complex and/or multinational customer programmes
• Strong business acumen with the ability to understand and leverage customer profitability
• Advanced skills in analytics, data interpretation, and insight‑led recommendations
• Demonstrated selling, negotiation, and commercial conversation skills
• Strong relationship‑building skills with cultural awareness across diverse markets
• Ability to communicate effectively across multiple management levels, including C‑suite
• Experience leading programme objectives, change initiatives, and organisational alignment
• Strong time management, communication, storytelling, and presentation skills
• Solid travel industry knowledge
• Working proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Work Perks! - What’s in it for you

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SM1#FCM#LI-Onsite

Location – Chicago, IL

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $85,000 plus incentives. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

careers@us.flightcentre.com

Travel Weekly Magellan Awards: Silver Winner (2023)

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

✈️ OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

Skills

Analysis Skills, Business Plan, Business Skills, Channel Strategies, Communication Skills, Conferences, Corporate Social Responsibility, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Develop and Maintain Customers, Diversity, Employee Assistance Plan, Environmental Work, Fiduciary, Financial Services, Flexible Spending Accounts, Fundraising, Health Plan, Industry/Trade Analysis, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Onboarding, Power BI, Presentation/Verbal Skills, Procurement Management, Profit & Loss, Project/Program Management, Sales Management, Salesforce.com, Stock Market, Storytelling, Time Management, Travel Industry, Up-Selling, Willing to Travel

About the Company

Liberty Travel

With more than 65 years of travel experience, Liberty Travel has the expert knowledge to curate one-of- a-kind vacations for every type of traveler. We offer hand-selected hotels, unique experiences, and exclusive services to destinations around the globe, and with 24/7 support, you can travel with confidence knowing Liberty Travel is there for you throughout your adventures.

We have more than 125 store locations nationwide, including flagship locations in New York City, Philadelphia, Los Angeles, Boston and Chicago.We have gathered personal recommendations from our 800+ travel consultants to fit every customer’s interest.

We match the right traveler with the right travel consultant.

We understand the planning and travel process, and we are by your side 24/7. We create enhanced travel experiences only available at Liberty Travel.

Company Size

500 to 999 employees

Industry

Travel, Transportation and Tourism

Founded

1951

Website

http://www.libertytravel.com/