Communications Operations Director - Content

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other.

When you join our team, you become part of a purpose-driven organization where your work makes a real difference.While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $156,200.00-$190,800.00 annually. The full Pay Range is $121,200.00 - $225,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.

In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE

In this role, you'll shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming. You'll drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU's brand, culture, and business priorities.

By building strong cross-functional partnerships and leveraging data-driven insights, your work will influence engagement, alignment, and trust across the organization. Your leadership will elevate BECU's internal reputation while supporting enterprise-wide strategies. Ultimately, you'll help ensure communications don't just inform-but inspire and move the business forward.

WHAT YOU'LL DO

• Strategic Content Leadership: You'll lead the management and execution of strategic content streams for BECU's internal and external meetings and events, ensuring alignment with business priorities, brand standards, and internal reputation goals.
• Engagement & Programming Ecosystems: You'll design and manage communications and engagement ecosystems that support strategic programming, tailoring content by audience level and workgroup to maximize relevance and impact.
• Cross-Functional Communication Alignment: You'll partner closely with internal and external communications teams to ensure messaging, tone, and strategy are aligned across channels and audiences.
• Executive & Leader Partnership: You'll build trusted relationships with executives and organizational leaders, serving as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.
• Data-Driven Strategy & Insights: You'll apply a strong analytical mindset to ensure content and programming solve real business problems, developing metrics, research, tracking, and targeting strategies-including competitive insights-to inform decision-making.
• Communications Expertise & Innovation: You'll maintain deep, evolving expertise in communications, events, engagement strategies, audiences, and metrics, using performance insights to drive innovation and continuous improvement.
• Agency & Vendor Management: You'll oversee external agencies, vendors, and freelancers as needed, providing strategic direction, managing budgets, and handling day-to-day project oversight.
• People Strategy Alignment: You'll collaborate closely with the People team and Chief People Officer to ensure communications strategies and programming align with and support BECU's People strategy.
• Organizational Knowledge & Culture Stewardship: You'll bring a strong understanding of BECU's culture, business operations, and strategic priorities to everything you design and deliver.
• Process Documentation: You'll ensure written procedures are documented, maintained, and updated across all functions.
• Additional Contributions: You'll take on additional duties as assigned, supporting evolving business and communications needs.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN

• The opportunity to shape enterprise-level communications that influence engagement, culture, and business outcomes
• Exposure to senior leadership and the chance to serve as a trusted strategic advisor
• A highly collaborative environment where cross-functional partnership is central to success
• The ability to innovate and evolve communications strategies using data, insights, and emerging best practices
• Meaningful alignment to BECU's mission, values, and people-first culture
• Professional growth through complex, high-visibility initiatives and strategic leadership opportunities

QUALIFICATIONS

Minimum Qualifications

• A bachelors degree in public relations, journalism, marketing, communications or equivalent work or educational experience required
• 10 years of experience working in communications, employee engagement or a related field, engaging in strategy development and implementation and managing communications and engagement programs
• Occasional travel required

Desired Qualifications

• Proven experience developing and executing strategic communication and engagement programming required
• Project management skills required
• Advanced experience developing and using metrics, research, insights and benchmarking to guide decisions required
• Proven experience leading complex, cross-functional project teams required
• Demonstrated ability to build trust-based relationships and provide strategic counsel to executives, organizational leaders and cross-functional partners required
• Interpersonal and presentation skills to effectively communicate with executive leadership, management, staff, and outside contacts required
• Effective leadership and negotiation skills required
• Verbal and written skills to effectively communicate required
• Proven experience developing and executing strategic communication and engagement programming required
• Project management skills required
• Advanced experience developing and using metrics, research, insights and benchmarking to guide decisions required
• Proven experience leading complex, cross-functional project teams required
• Demonstrated ability to build trust-based relationships and provide strategic counsel to executives, organizational leaders and cross-functional partners required
• Interpersonal and presentation skills to effectively communicate with executive leadership, management, staff, and outside contacts required
• Effective leadership and negotiation skills required
• Verbal and written skills to effectively communicate required

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust operational landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Skills

Analysis Skills, Asset Management, Benchmarking, Best Practices, Budget Management, Business Operations, Business Strategy, Business Support, Business Transformation, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Cross-Functional, Documentation, Ecosystems, Executive Relationships, Interpersonal Skills, Journalism, Leadership, Marketing Communications, Metrics, Microsoft Exchange Server, Negotiation Skills, Operational Communications, Performance Metrics, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Project/Program Management, Public/Media/Press/Analyst Relations, Stewardship, Strategic Planning, Streaming Technology, Team Player, Tuition Reimbursement, Vendor/Supplier Management, Willing to Travel, Writing Skills

About the Company

BECU