Jr Field Service Representative

Join Our Team as a Jr Field Service Representative at WithMe, Inc.!

Are you a hands-on problem-solver with a passion for delivering exceptional service? WithMe is hiring a Jr Field Service Representative in Seattle, WA to support our printing and coffee solutions! You’ll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver’s license and the ability to operate a motor vehicle.

As a Jr Field Service Representative, you’ll report to the Field Service Supervisor and serve as the face of WithMe, Inc. to our customers—making sure their equipment is installed, serviced, and maintained to the highest standards.

What You’ll Do

• Provide courteous, outstanding customer service during site visits.
• Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters.
• Support wireless printer stations as needed and implement solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate closely with Operations and Client Experience teams.

What You Bring

• Located in Seattle, WA, with at least 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-obsessed mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Interest in coffee and/or printing technology is a plus.
• Valid driver’s license and ability to travel regionally.
• Ability to lift 65–90 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching.
• Self-motivated, detail-oriented, and committed to high-quality service delivery.
• Willingness to learn new systems, equipment, and processes.

Why WithMe, Inc.?

• 100% remote work environment.
• Employee equity and a chance to shape the future of an innovative company.
• Comprehensive health, dental, vision, life, and disability coverage.
• Retirement plan with company match, plus FSA and HSA accounts.
• Competitive paid time off and an annual training/education allowance.

Ready to make an impact? Join our team today!

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s)

• This position requires driving throughout designated metropolis areas/regions to perform service work, installations, etc. Are you willing and able to perform those duties?

License/Certification

• Driver's License (Preferred)

Work Location: On the road