Customer Service Representative - Entry Level

Hire bonus of $1500 paid out over 18 months of employment.

Cedar Grove Composting is looking for a Customer Service Representative to be based out of our Seattle location. This is an exciting opportunity for someone with great self-direction to learn a new industry and grow in a well-established, family-owned company.

As the Customer Service Representative, you will work in a variety of areas including answering phones, performing cashiering duties at the scale house, as well as in person customer service assisting with sales.

This position requires the operation of a computer terminal to input customer data and assure proper charges to customers; receive and count money, make change and prepare related reports, as well as assisting customers in purchasing products.

This is a full-time position that includes required weekend and overtime work -- the regularly scheduled shift is Tuesday thru Saturday during our summer hours and Monday thru Friday during our winter hours.

Why Cedar Grove?

Cedar Grove is a local, family-owned business with deep roots in the Seattle area dating back to 1938. Cedar Grove plays a critical role in the Puget Sound’s recycling infrastructure and sustainability efforts, diverting more than 350,000 tons of yard waste and food scraps from landfills annually.

With two processing facilities in Maple Valley and Everett, Cedar Grove is a local manufacturer providing green jobs in King and Snohomish Counties. Cedar Grove produces wholesome, nutrient-rich compost that is sold to businesses, governments and residents, ensuring consumers have access to locally produced, recycled products.

Essential Duties and Responsibilities

• Receive and count money, make change and prepare related reports; balance the till daily; assure charged transactions are signed according to established procedures
• Determine appropriate charges for vehicle/customer entering facilities
• Enter and process sales orders accurately
• Operate a computer terminal to input daily reports and record keeping
• Answer telephone and direct calls to appropriate personnel
• Assist customers on product selection, purchasing, and order processing
• Responsible for keeping office area clean
• Perform related duties as assigned

Required Skills

• Operate a computer terminal to enter data, maintain records and generate reports
• Record-keeping techniques
• Basic math and cashiering skills
• Make change quickly and accurately
• Observe health and safety regulations
• Learn company’s organization, operations, policies and objectives
• Work independently with little direction
• Work courteously and tactfully with customers and associates
• Learn basic product knowledge and uses

Education/Certification

• High school diploma or GED equivalent

Experience/Other

• One year cash handling or customer service experience preferred

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, standing sitting, and stooping
• May be required to push, pull, lift, and/or carry 50 pounds or more
• The noise level in the work environment is usually moderate, while the work pace can be fast and phone call volume can be heavy
• Communicate orally with others one-to-one both in person and over the telephone to clarify customer service issues and verify task directives; they also communicate orally with others in a group setting when participating in safety meetings or training sessions
• When completing paper work at a desk, sit for extended periods of time with the ability to move about at will
• Communicating with others via e-mail or preparing reports, operate office equipment requiring repetitive arm/hand movements
• Vision abilities required by this job include close vision and the ability to adjust focus

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis. Cedar Grove is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Cedar Grove Composting, Inc.'s offices are non-smoking and Drug and Alcohol-Free Workplaces. Cedar Grove Composting, Inc. is an equal opportunity employer. Applicants must pass a drug test and background check prior to being hired. All active employees are subject to random drug testing.

Job Type: Full-time

Pay: $21.50 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s)

• Have you worked for Cedar Grove or its related companies in the past?

Ability to Commute

• Seattle, WA 98108 (Required)

Work Location: In person