Tolling Services Operations Director

Join Ferrovial: Where Innovation Meets Opportunity

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial , we are not just a company; we are a community of innovators and trailblazers.

Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide. Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and Energy.

Cintra is the highways business unit of Ferrovial, one of the world’s leading infrastructure operators committed to developing sustainable solutions. Today, its portfolio includes nearly 1,200 miles of managed highways globally, representing a total global investment in roadway improvements of over $24.8 billion.

We provide the maximum value in each project, managing all phases of the life cycle of our state-of-the-art infrastructure assets, such as the 407 ETR in Canada, the Managed Lanes LBJ and NTE in Texas, I-77 in North Carolina, I-66 in Virginia and our projects in Europe, South America, and India.

Why Ferrovial?

• Global presence, local impact : Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference.
• Collaborative excellence : Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued.
• Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation.
• Career growth : Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
• Compelling benefits and employee wellbeing : Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health.
• Productivity tools : Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.

Job Description

About the Role

Cintra, a Ferrovial company, is the leading private-sector transportation infrastructure company in the world, with experience spanning 50 years of innovative highway development on four continents. With US headquarters in Austin, Texas, Cintra manages over $10.1 B of infrastructure projects in the United States and more than $4.1 B of infrastructure projects in Canada.

As a wholly owned Cintra subsidiary, Cintra Toll Services (CTS) is responsible for delivering, operating, and enhancing the technology that supports all revenue collection functions for Cintra-sponsored U.S. projects. CTS is a highly strategic asset because it enables effective and efficient toll collection, aligns operations across concessions, reduces sponsor risk, and limits dependence on external vendors.

CTS also supports business development efforts for the procurement of new projects.

Key Responsibilities

The Director of Operations is fully accountable for the day-to-day operations of CTS including:

• Budget
• Owns the P&L and annual budget in line with the five-year business plan, including monthly monitoring and budget reviews, and aligns invoicing amounts with the technical office, project managers and concessionaires.
• Approves invoices according to budget, once the concessionaire and the Project Manager certify the work done by the provider.
• Issues invoices accordingly to change orders and payment milestones in the contracts executed.
• Responsible to improve baseline and costs.
• Commercial Operations (Delivery, Development, O&M)
• Issues and negotiates all certificates for payment milestones with the CIOs of the concessionaires and the vendors.
• Owns the change order lifecycle from cradle to grave, tracking status, approval by all stakeholders, price negotiations and margins, taking day to day decisions under the recommendation of the technical office.
• Follows with the technical office the O&M activities identifying any potential risk.
• Cloud FinOps and compliance champion (SOX and RAMP)
• Responsible to verify the efficiency and efficacy of the FinOps Team, Azure consumption baseline is updated, reporting available and cloud Service Levels Agreements verified.
• Process Plans, Policies and artifacts
• Responsible for keeping the process plan updated, making sure that all Project Managers abbey by it.
• Procurement and customer contracts
• Understands contracts and is the owner of the technical schedules attached to the contract (produce and check their correctness and alignment to the whole contract and to the concession agreements).
• Document Management
• o Responsible for keeping the shared repository updated, making sure that all Project Managers align to it
• Lesson Learn Program
• Responsible for reviewing, understanding and making sure that the lessons learnt included in the Root Cause Analysis of incidents are properly applied.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor of Science degree in IT, Computer Science, Mechanical Engineering, Telecommunications Engineering, Civil Engineering or relevant Business Degree. Postgraduate education desired
• Texas licensed P.E. is welcomed but not strictly required
• Proven experience working in complex environments with multiple stakeholders and sponsors in a matrix organization and shared resources. Experience in share services organizations is highly appreciated but not necessary
• Minimum of 10-15+ years of experience in operations with a strong IT component, desired experience in Toll Operations in an Open Road Tolling Environment (All Electronic Tolling/Managed Lanes environment preferred but not necessary)
• Demonstrable experience and knowledge in one or multiple of the following fields: Operations Management which includes planning, directing, coordinating, controlling, and evaluating operations typically through subordinate supervisors
• Design and implementation of Toll Collection Systems, Intelligent Transportation Systems, Road/Traffic control Systems, Operational/Commercial Back Office Systems
• Contract negotiations
• Software design/development management
• Must be able to demonstrate high computer proficiency with Microsoft Office suite (specifically Word, Excel, Project, PowerPoint)
• Skills in negotiating large contracts with regional implications
• Good teamwork skills required
• Active working attitude required
• Capability to undertake projects with certain self-sufficiency
• Ability to work against tight deadlines and moving schedules
• Must be able to proactively multitask, problem solving and implement innovative processes within a fast-paced environment

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position requires on-site presence in Austin, and is not a remote role
• The noise level in the work environment is usually quiet.
• Some travel required; may include air travel within US, Canada and Europe
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, and sit.

Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here!

Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “ Protected Class ” ), or any other protected class in accordance with applicable laws.

#WeAreFerrovial