Information Technology Support Engineer

Location: Dallas, Texas

Office: Hybrid 3 days a week onsite

Salary: $65,000-75,000

Benefits include Health, Dental, Vision, 401K

Description

The IT Support Engineer will play a crucial role in maintaining the reliability, security, and performance of our hybrid IT environment. This entry-level position is ideal for someone with a solid IT foundation who is eager to gain hands-on experience in a complex, healthcare-focused setting.

You will work under the guidance of senior administrators to support our cloud systems, proprietary applications, and end-users, ensuring strict adherence to HIPAA, GDPR, and other data protection regulations governing PHI and PII.

Objectives of this role

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and solutions within the larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
• Enable faster and smarter business processes, and develop analytics for meaningful insights
• Work with internal and external partners to communicate project status, activities, and achievements

Key Responsibilities

• Cloud Infrastructure Support:
• Proprietary Application Administration:
• System Administration & End-User Support:
• Security & Compliance:
• Backup and Disaster Recovery

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 1-2 years of experience in a technical support or system administration role.
• Foundational understanding of cloud computing concepts and experience with a major cloud provider (AWS or Azure).
• Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with Windows and/or Linux server operating systems.
• Strong customer service orientation and excellent problem-solving skills.
• A keen attention to detail and a commitment to maintaining data security and confidentiality.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft Azure Fundamentals, AWS Cloud Practitioner).
• Prior experience in a healthcare or other highly regulated environment.
• Familiarity with scripting languages (e.g., PowerShell, Bash, Python) for task automation.
• Experience with SaaS application administration and support.
• Knowledge of ITIL frameworks and experience with a ticketing system like Jira Service Management or Freshservice.
• Hands-on experience with Microsoft Intune and/or Kandji.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.