Senior Technical Support Engineer

General information

Country

United States

State

Georgia

City

Atlanta

Job ID

48640

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is hiring a Senior Support Software Engineer bridging Support and Development for Infor CloudSuite Distribution. This position resolves complex ERP issues, analyzes Progress/OpenEdge and PostgreSQL 17 data, writes Q&D fixes, and improves product quality, customer outcomes, and escalation speed.

A Day in the Life Typically Includes

• Investigate complex customer issues involving Infor CloudSuite Distribution, including ERP workflows, application behavior, data conditions, integrations, environments, and technical defects.
• Analyze Progress/OpenEdge code, PostgreSQL 17 data, SQL queries, logs, traces, and customer scenarios to identify root cause and recommend corrective action.
• Write Q&D programs, data fixes, scripts, utilities, or technical workarounds to resolve customer-impacting issues safely and effectively.
• Troubleshoot end-to-end ERP flows, including master data, transactions, jobs/batches, roles/security, reporting, integrations, and environment-specific behavior.
• Collaborate with Support, Development, Cloud Operations, DBAs, QA, and Product teams to validate defects, isolate bad data patterns, identify performance symptoms, and drive timely resolution.
• Translate customer-reported issues into actionable technical details for Development, including reproducible steps, logs, payload examples, data analysis, and business impact.Document findings, customer updates, case progress, stakeholder summaries, and knowledge content to improve support effectiveness and product quality.
• Basic Qualifications
• Experience supporting or developing enterprise ERP, distribution, supply chain, warehouse, inventory, order management, or financial applications.
• Hands-on experience with Progress/OpenEdge, including database concepts, code analysis, procedures, troubleshooting, and Q&D/data-fix development.
• Experience with PostgreSQL 17 or similar relational database platforms, including SQL troubleshooting, query review, data analysis, and performance symptom identification.
• Experience troubleshooting ERP concepts such as master data, transactions, jobs/batches, roles/security, environments, and end-to-end business flows.
• Experience troubleshooting integrations, including APIs, tokens, OAuth keys, JSON/XML payloads, connection points, BODs, event messaging, or interface failures.
• Log analysis experience, including application logs, integration logs, report history, timestamps, PIDs, hosts, and cross-system correlation.
• Ability to communicate technical findings clearly through case documentation, customer updates, stakeholder summaries, and Development-ready defect details.Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
• Preferred Qualifications
• Familiarity with Infor CloudSuite Distribution, SX.e, or similar distribution ERP platforms.
• Bonus points for experience with Java-based enterprise applications.
• Familiarity with Windows and remote administration, including RDP, Windows services, Event Viewer, and print queues.
• Familiarity with networking fundamentals, including DNS, certificates, firewall request basics, connectivity issues, and environment access troubleshooting.
• Familiarity with warehouse logistics, inventory management, order entry, pricing, costing, finance, reporting, or supply chain automation.
• Any combination of experience with ServiceNow, Jira, DBAs, Cloud Operations, QA validation, production support, or Agile development teams.
• Bonus points for experience creating knowledge articles, technical documentation, support enablement materials, or recurring issue analysis.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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