Regional Operations Manager

Job Title

Regional Operations Manager

Classification

Grade 4 SS A: Salary from $57,000.00

Department

Community Engagement | Southeast Region

FLSA Status

Full Time | Non-Exempt

Supervisor (title)

Region Vice President

Location

Remote from Southeast Region (Locations include: MD, DC, VA, NC, SC, TN, GA, FL, AL, MS)

POSITION SUMMARY (Basic purpose or primary function of job)

This full-time, non-exempt position is responsible for the support of special events and mission activities, as well as general operational support, of an assigned region, and reports to the Region Vice President.

JOB RESPONSIBILITIES (Principal responsibilities or job duties)

1. Development Support: Provides logistical and administrative to support fundraising initiatives within the assigned region to help achieve development goals. Pulls reports, updates websites, enters auction items, tracks revenue/expenses, assists with constituent communication, and generally supports Executive Directors, Associate Directors and the Region Vice President.

2. Administrative Support: Provides administrative support – invoice submissions and tracking, reporting, data entry, etc. – as assigned and/or needed. Ensures that all administrative support – scheduling, ordering materials and supplies, submitting invoices, record-keeping, reporting, etc. – is handled in an accurate and timely fashion.

Serves as the regional liaison to centralized operations and accounting and follows policies and procedures. Learn systems/software needed as needed.

3. Customer Service: Interfaces with event participants, donors, volunteers, and corporations.

4. Accounts Receivable/Accounts Payable: Serves as the Executive Director’s or Associate Director’s initial point of contact for all accounts payable and accounts receivable. Sets up vendors for payment, submits check requisitions, tracks outgoing payments and incoming revenue, and troubleshoots missing payments/donations.

5. Mission Support: Provides logistical and administrative support to mission-related activities within the region. Provides assistance for Help & Support, HCP, Juvenile Arthritis (JA) and Advocacy & Access mission-deliverables.

6. All other duties as needed/assigned by Executive Director or Region Vice President

REQUIRED EXPERIENCE & EDUCATION

• Strong administrative skills
• Strong working knowledge of finance and fundraising
• Proficient in logistics and implementation of community special events and mission activities
• Excellent organizational and time-management skills
• Excellent computer and software skills to include database management
• Successful collaborative skills working with a variety of groups, including volunteers
• Exceptional oral and written communication skills
• Excellent interpersonal and relationship-building skills
• Goal-oriented with the ability to work as a part of a team and/or independently
• Interest in fundraising, mission delivery, and volunteer development
• Customer-service focused

ESSENTIAL JOB FUNCTIONS AND TIME ALLOCATIONS

Office Administrative support

35%

Provides logistical support for the Walk to Cure Arthritis, the Jingle Bell Run, gala events, mission-based activities, and others as needed

35%

Helps manage special events, programs, and contacts through database management

20%

Provides customer service to external stakeholders, internal stakeholders, donors, event participants and others

10%

Total

100%