Project & Technical Support Engineer

Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products.

Typical applications involve: On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision.

Specific job duties include the following, plus others which may be assigned:

• Project and Systems engineering (Daily to Weekly)
• Review technical system requirements.
• Perform requirements engineering with customer.
• Specify system based on customer and other stakeholder requirements.
• Provide input and review mechanical and electrical design.
• Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements.
• Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User’s Manuals.
• Generating failure mode and effect analyses.
• Perform post-production testing.
• Prepare and perform Factory Acceptance Tests with customers.
• Technical support (monthly)
• Providing on-site installation supervision/assistance to customers.
• Prepare and perform training classes on-site and off-site.
• Providing on-line response for customer support as needed.
• Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians.
• Following up with customers to assure maximum customer satisfaction.
• Demonstrating equipment to customers.
• Technical support (occasional)
• Evaluating the operation/performance of RMS equipment.
• Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication.
• Reviewing RMS related technical/marketing materials.
• Provide feedback concerning products (Mirion and competitors) and customer feedback.
• General & administrative duties:
• Keeping an uncluttered, clean, and organized work area.
• Completing required training and performance goals successfully.
• Attending educational seminars, conferences, and workshops, as approved by supervisor.
• Acquiring in-depth knowledge of Mirion’s product portfolio.
• Other duties as assigned.

Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications:

• Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering.
• 3-5 years of relevant work experience.
• Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components.
• Ability to work with low level radioactive material, in accordance with Mirion’s radiation materials license requirements. Practical working experience in a nuclear facility is desirable.
• Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc.
• Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support.
• Strong interpersonal skills.
• Must meet the NRC criteria for escorted access into nuclear power plants in the USA.
• Willing to travel to customer sites (~20% travel time).