Technical Support Engineer

We’re looking to hire a technical human who wants to learn new technologies and advance their career. As a member of our technical support team, you will help resolve software and hardware issues for our customers.

This position handles the delivery of first-tier technical support and the resolution of customer issues. This includes being responsible for issues of moderate complexity and ensuring advanced issues are elevated to appropriate personnel and in a timely fashion.

As a valued individual of our team, you'll develop and share strategies to improve the quality and efficiency of issue tracking and knowledge management tools. We are looking for a person with great troubleshooting skills who thrives in a team environment and approaches their job and challenges with a good attitude and as a team player.

Primary Duties

• Provide technical support, responsible for software and hardware related customer issues
• Escalate advanced support issues to the appropriate personnel
• Document support inquiries and improve issue tracking and knowledge management tools

Required Qualifications/Skills

• Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems
• The ability to navigate challenging situations in a professional manner
• Excellent communications skills (written and verbal)
• Great troubleshooting skills
• Good attention to detail

Helpful Qualifications/Skills

• Experience providing direct support to external customers by phone, electronically, and face-to-face
• Hands-on experience with software and computer hardware
• Electrical and/or mechanical aptitude

The successful applicants must be able to work in our Lakewood, Colorado office.

Qualified candidates should email their resume to: job2@currenttech.com