Technical Support Engineer

Contract Type: Permanent

Job Location: USA - Columbus

Smarter, Better, Now.

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Opportunity

The Technical Support Engineer provides first line phone support for internal and external customer support questions, including startup and troubleshooting of electrical and computer systems.

Schedule: Monday - Friday 8am - 5pm in office and on a rotational basis, provides 24 hours, 7 days a week emergency telephone support remotely

You will make an impact by….

• Providing professional, technical customer service over the phone, email, etc.., to troubleshoot, diagnose and assist airfield personnel and contractors find solutions to hardware and software issues.
• Performing technical training classes for standard products to internal and external customers
• Performing both in house customer validation testing

Becoming familiar with Federal Aviation Administration (FAA) airport policies, procedures and products.

• The talent we want to inspire has...
• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or related experience.
• Possession of a valid driver’s license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.

Fluent English (oral and written communication skills)

• What's on offer

We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.

• In return we offer a competitive salary/ benefits
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• A great flexible working culture with company values and behaviors that help shape your development and lead to success for you and the Company.

An international environment with opportunities to collaborate with colleagues in different countries around the globe.

• If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.

What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability.

If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.

Req Id: 1468