Senior Learning and Instruction Manager

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Work Location: 100% On-Site

Position Overview

The Senior Learning and Instruction Manager (SLIM) will work with the Learning and Instruction team to support Impact Department leadership in developing site learning strategy. The SLIM will oversee the successful execution of the AmeriCorps Volunteer (ACV) Learning and Development strategy by coordinating the scheduling and implementation of site learning activities.

The Senior Learning and Instruction Manager (SLIM) will report to the Senior Director of Learning and Instruction (SDLI). -This is a year-round position, with a minimum of 4 days in-person at the office, Philadelphia and/or Norristown area schools, and Learning and Development Day (LDD) venues. -The compensation range for this position is $57,000 to $62,000 annually, commensurate with experience. -The anticipated start for this position is September 2026

Job Description

Minimum Qualifications

• Bachelor’s/Associate’s degree in education, business administration, human resources or comparable experience 3-5 years of experience in curriculum development, adult learning, training and facilitation or comparable experience Authorized documentation to work in the United States of America Criminal background history clearance to work with school-age children

Preferred Qualifications

City Year/AmeriCorps experience is a plus

Responsibilities

• The Senior Learning and Instruction Manager will perform the following roles and responsibilities as described below: Learning Strategy & Program Design Partner with Impact department leadership to design a site learning strategy that centers on City Year’s culture, Clover Model, and Corps curriculum to drive Corps development Oversee the yearlong scope and sequence for learning, ensuring all training from onboarding to graduation is scaffolded to meet the evolving needs of AmeriCorps volunteers Customize national and local instructional content to ensure it remains relevant and effective for the varied needs of our Corps Learning Logistics & Event Management Lead the end-to-end orchestration of major site learning events and milestones, including Summer Learning Institute, Mid-Year Summit, and Learning and Development Days, ensuring all logistics, materials, and venue setups are prepared Manage site-wide learning calendars, ensuring all training operations are resource-efficient and aligned with department goals Cultivate partnerships with internal and external content experts to deliver high-quality, sequenced training sessions that prepare our AmeriCorps volunteers for service with students Facilitator Coaching & Content Delivery Build the capacity of our Impact team by preparing, coaching, and supporting internal and external facilitators to deliver engaging, high-impact learning sessions Model a growth mindset and a deep commitment to City Year’s values, serving as a leader who fosters a culture of continuous learning Provide actionable, data-informed feedback to facilitators and colleagues to refine their practice and ensure consistent, high-quality development experiences for all AmeriCorps volunteers Data-Driven Improvement & Site Support Collaborate with the Impact and Evaluation teams to foster a culture of continuous improvement, using training evaluations and impact data to refine our learning approach Translate data into actionable insights that inform site strategy and help Impact leadership drive student and corps outcomes Serve as a collaborative partner to site departments, supporting site-wide organizational initiatives, including interview days, service events, and cross-departmental committees Performs additional responsibilities as assigned by the direct supervisor to advance City Year’s mission.
• Competencies To succeed in this role, an applicant must have the following competencies: Collaboration: Connects with stakeholders to identify shared interests; partners with others to incorporate different perspectives toward a common goal.
• Understanding & Building Connection: Considers perspectives of others and cultivates relationships to strengthen interpersonal bonds with colleagues and external stakeholders.
• Learning: Strives to continuously develop and improve self, teams, and organization.
• Problem-Solving: Identifies opportunities to make improvements; gathers information; connects related and unrelated concepts; integrates findings into actionable solutions.
• Project Management: Organizes, prioritizes, tracks, and manages workflow and resources.
• Managing Performance: Assigns, tracks, and prioritizes work to ensure high-quality outputs; inspires committed and positive action toward organizational goals Technical & Functional Skills Microsoft 365 Suite (Teams, Power BI, SharePoint, Forms) Curriculum design and development Assessment and evaluation design Survey design and analysis

Physical Requirements

• Be physically-present, i.e. on-site, during all learning activities Lift and carry instructional materials, books, and supplies up to 25 pounds
• Ability to sit for extended periods and occasionally stand or walk Manual dexterity for typing, writing, and handling office equipment Visual acuity to read screens and printed materials Hearing ability to participate in conversations and respond to video and phone calls Ability to communicate clearly in person, by video and phone, and in writing

Working Conditions

Operates in a professional office setting using standard office equipment Requires travel to external venues for tours and Learning Events Typical schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. with occasional extended hours as needed for Service Learning Institute, Mid-Year Summit, and Learning and Development Days Noise level is generally moderate Requires a valid driver’s license or reliable transportation for travel as part of job duties Must have reliable internet access for remote or flexible work arrangements Application

Requirements

• Please attach the two (2) required documents to your application prior to submitting.
• Applications missing the resume or short answers are incomplete and will not be considered.
• 1. Professional resume
• 2. Separate document answering the following three questions.
• To be considered, answer all three questions.
• No cover letter required (2a) Describe a time when you were responsible for the end-to-end management of a large-scale learning program or an event series.
• How did you handle the logistics, curriculum scheduling, and resource allocation to ensure success?
• (2b) How do you approach customizing instructional content to meet the different needs adult learners?
• Please provide an example of how you have supported a team of facilitators to ensure high-quality delivery.
• (2c) Tell us about a time you used data to assess the effectiveness of a program or training.
• What specific data points did you analyze, and how did you use those findings to adjust your strategy or improve future outcomes?
• Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays.
• You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.
• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.
• For more information, click here.
• Employment at City Year is at-will.
• City Year does not sponsor work authorization visas.
• City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service.
• Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school.
• Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career.
• City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa.
• A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy.
• City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America.
• At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing.
• Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential.
• As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
• Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.