Technical Support Engineer: Phoenix, AZ / Portland, OR (Onsite)

The Technical Support Engineer (Software) manages software-related escalations, coordinating technical, training, and logistical support between customers, field service teams, and internal departments. This role also provides onsite support during equipment escalations within North America and collaborates closely with HQ and cross-functional teams.

Responsibilities

Responsible for planning, executing, and supporting software-related tasks for semiconductor equipment, including testing, maintenance, analysis, and customer training. This role involves coordinating with HQ, supporting field teams, and managing software revisions and performance data to enhance reliability and customer satisfaction.

Key Responsibilities

• Execute and document software testing, risk analysis, and change control.
• Manage software updates, patches, and version control across equipment types.
• Support technical teams with log analysis, troubleshooting, and inquiries.
• Lead or assist in failure analysis with HQ R&D.
• Train customers on software tools (e.g., analytics, DataViewer).
• Collect, analyze, and report equipment performance data.
• Troubleshoot automation systems (e.g., SECS/GEM).
• Develop best practices, training materials, and support documentation.
• Visit customer sites for support and performance improvement strategies.

Qualifications

• Bachelor’s degree in engineering or Associate’s degree with at least 3+ years of relevant experience.
• 2+ years with semiconductor capital equipment preferred.
• Strong electronics and schematic troubleshooting skills.

Company offers an excellent compensation package, including medical, dental, vision, bonus structure, 401k, and more. If interested in learning more about this excellent opportunity, please contact us at 480.456.6031. For immediate consideration, send resume to diana@bridgeportresources.com .

Candidates MUST be US Citizen / Permanent Resident