Senior Business Systems Analyst

About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

About the Location

Collaborative Work Environment

At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

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Sr. Business Systems Analyst, Supply Chain

Position Summary

The Sr. Business Systems Analyst is a key member of the Solutions team, responsible for designing, enhancing, and supporting scalable systems that power PetSmart's Supply Chain operations. This role partners closely with Supply Chain, IT, vendors, and cross-functional business teams to improve processes, strengthen system performance, and support the company's broader operational strategy.

In this role, you will serve as a functional system administrator and subject matter expert for supply chain applications, including WMS platforms. You will use business process knowledge, data analysis, SQL, and system expertise to identify opportunities, solve complex problems, and deliver sustainable solutions that improve efficiency, visibility, and execution across the supply chain.

Essential Duties and Responsibilities

• Analyze supply chain business processes, identify improvement opportunities, and recommend scalable system and process solutions.
• Partner with business stakeholders, IT teams, vendors, and operational leaders to support system enhancements, projects, and daily issue resolution.
• Develop and execute project plans for identified improvement opportunities, including defining KPIs to measure success and business impact.
• Use SQL and data analysis to create actionable insights that support Supply Chain decision-making.
• Serve as a subject matter expert for WMS and related supply chain applications.
• Support cross-functional projects, system configuration, testing, training, and process optimization.
• Participate in a rotational on-call support schedule to help troubleshoot and resolve critical system issues, ensuring timely response and minimal operational disruption
• Travel up to 25% to support projects, training, and process analysis.

Supervisory Responsibility

None

Education and Experience

• Bachelor's degree in Computer Science, Supply Chain Management, Retail, Business, or equivalent experience preferred.
• 5+ years of relevant experience in business systems analysis, supply chain systems, systems functionality, or analytical process improvement.
• Strong understanding of supply chain management strategies, processes, and concepts preferred.
• Proven ability to solve complex issues through data analysis, root cause investigation, and cross-functional collaboration.
• Self-starter with the ability to identify and drive system-based process improvements and cost-saving opportunities.
• Demonstrated success supporting change management in a performance-driven environment.

Technical Skills

• Experience with relational databases and SQL, including Oracle, MS SQL, PostgreSQL, or similar platforms.
• Experience with Manhattan or other warehouse, transportation, or distribution applications highly preferred.
• Experience with Business Intelligence tools preferred.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
• This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We're more than a workplace, we're Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what's right, lead responsibly, and bring our passion for pets to life every day.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
• "Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Skills

Analysis Skills, Business Analysis, Business Intelligence Software, Business Processes, Business Services, Business Solutions, Change Management, Childcare, Computer Science, Cost Control, Cross-Functional, Data Analysis, Decision Support, Distributed Control Systems (DCS), Dry Cleaning, Identify Issues, Management Strategy, Mentoring, Microsoft SQL Server, On Call, Operational Strategy, Operational Support Systems (OSS), Oracle Database, Performance Metrics, PostgreSQL, Problem Solving Skills, Process Analysis, Process Improvement, Project Planning, Relational Databases (RDBMS), Retail, Root Cause Analysis, SQL (Structured Query Language), Supply Chain, Supply Chain Management, Supply Chain Management Software, Supply Chain Operations, System Test, Systems Administration/Management, Systems Analysis, Systems Scalability, Team Player, Time Management, Warehousing, Willing to Travel

About the Company

PetSmart LLC