Operations & Compliance Officer Home Care Agency

Benefits

• simple ira
• Bonus based on performance
• Free uniforms
• Opportunity for advancement

location: Philadelphia, PA (Hybrid/Office-Based)

Employment Type: Part-Time (15- 20 hours per week)

Schedule: Monday- Friday, Flexible daytime hours

Compensation

Based on experience

Opportunity for Growth: Additional hours and the opportunity to transition into a full-time Operations & Compliance Officer position as our client census and operational needs grow.

About Us

Inaaya's Touch Home Care LLC is a licensed Pennsylvania home care agency dedicated to providing compassionate, high-quality non-medical care that helps individuals remain safe and independent in their homes. We are seeking an organized, detail-oriented Operations & Compliance Officer to help strengthen our daily operations and maintain compliance as we continue to expand.

Position Summary

The Operations & Compliance Officer will support the day-to-day administrative and compliance functions of the agency. This role is responsible for ensuring employee and client records remain audit-ready, assisting with caregiver onboarding, monitoring Electronic Visit Verification (EVV), supporting scheduling, and maintaining compliance with agency policies and Pennsylvania home care regulations.

This is an excellent opportunity for someone with home care experience who wants to grow with a developing agency and eventually move into a full-time leadership position.

Responsibilities

Compliance

Maintain audit-ready employee and client files.

Monitor caregiver licenses, clearances, TB tests, physicals, CPR, and required documentation.

Conduct routine compliance audits.

Monitor EVV compliance and documentation accuracy.

Assist with incident reporting and corrective action documentation.

Help prepare the agency for state surveys and managed care audits.

Operations

Assist with daily office operations.

Support caregiver recruitment, onboarding, and orientation.

Maintain employee records and compliance tracking.

Monitor schedules, authorizations, and service hours.

Assist with payroll preparation by verifying documentation.

Help maintain agency policies, forms, and operational procedures.

Client Services

Assist with new client admissions and intake.

Communicate professionally with clients, caregivers, families, and service coordinators.

Help maintain care plans and required client documentation.

Track service authorizations and documentation deadlines.

Administrative Support

Answer phones and emails professionally.

Maintain organized electronic and paper filing systems.

Prepare reports and assist with administrative projects.

Support agency leadership with daily operational tasks.

Qualifications

Required

At least one year of experience in a home care, home health, healthcare, or human services office.

Strong organizational and time management skills.

Excellent written and verbal communication.

Proficiency with Microsoft Office and Google Workspace.

Ability to work independently while managing multiple priorities.

Preferred

Experience with HHAeXchange.

Experience with ShiftCare or another home care software.

Knowledge of EVV compliance.

Experience with Community HealthChoices (CHC) or Medicaid Waiver programs.

Experience preparing records for audits or surveys.

Schedule

Part-Time (20–30 hours per week)

Monday through Friday

Flexible daytime schedule

Additional hours may become available as the agency grows.

Why Join Inaaya's Touch Home Care?

We're looking for someone who wants to grow with us. As our client base expands, this role is expected to develop into a full-time Operations & Compliance Officer position with increased responsibilities and opportunities for advancement.

If you are passionate about organization, compliance, and helping build a high-quality home care agency, we encourage you to apply today.