Personal Assistant

Job Title: Personal Assistant

Department: Operations / Administration

Reports To: Owner / Manager

Location: 9357 Krewstown Rd ,Philadelphia, PA 19115

Employment Type: Full-time

Position Summary

The Personal Assistant will provide high-level administrative, organizational, and personal support to help manage daily responsibilities efficiently. This role will support both personal tasks and ScrubHaven store operations, including communications, scheduling, vendor coordination, customer support, and general administrative work.

The ideal candidate is organized, reliable, discreet, and able to handle multiple priorities with professionalism and attention to detail. Personal assistants commonly support communications, scheduling, errands, and administrative coordination in fast-paced environments.

Key Responsibilities

• Assist with personal tasks, errands, and day-to-day coordination.
• Support ScrubHaven store operations, including customer communication and follow-ups.
• Communicate with vendors regarding product availability, orders, shipping, and other updates.
• Assist with inventory tracking, order status updates, and store organization.
• Prepare, organize, and maintain digital files, documents, and records.
• Help draft, edit, and send professional correspondence.
• Support returns, refunds, exchanges, and other customer service issues.
• Coordinate miscellaneous administrative and operational tasks as needed.

Qualifications

• Previous experience as a personal assistant, administrative assistant, office coordinator, or similar support role.
• Strong written and verbal communication skills.
• Excellent organization, time management, and multitasking abilities.
• Ability to work independently and follow instructions carefully.
• High level of discretion when handling personal and business information.
• Comfortable using email, calendars, spreadsheets, and online business tools.

Preferred Skills

• Experience handling customer service inquiries and vendor follow-up.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Professional, proactive, and dependable work style.

Work Expectations

This role requires someone who can balance personal support tasks with business-related responsibilities for ScrubHaven. The assistant should be proactive, responsive, and able to adapt to changing priorities throughout the day. Strong judgment and confidentiality are essential, especially when handling both personal matters and store operations.

Personal assistants are often expected to act as a reliable point of contact and help keep workflow organized and efficient.

Hands-on experience in administration, customer service, and operations.

Pay: $16.00 - $18.00 per hour

Application Question(s)

• 1. A customer asks about a product, a vendor has not replied, and you also need to update a store record. How would you decide what to do first?

2. A vendor gives you one answer by email and a different answer by phone. What would you do before responding to the customer?

3. You notice two product listings have different size information for the same item. What would you do?

4. If a quantity total looks wrong in Excel, what steps would you take to find the mistake?

5. How would you use Excel to sort a list of orders by date or by customer name?

6. How would you use Excel to find duplicate entries in a spreadsheet?

7. A customer wants to know if an item is in stock, but the website and vendor information do not match. What would you do?

Work Location: In person