Executive Director-Infrastructure Operations

Location Address

9521 San Mateo NE

Albuquerque, NM 87113-2237

Summary

Presbyterian Healthcare Services seeks a strategic, resilience focused Executive Director of Infrastructure Operations to oversee the performance, reliability, and security of the enterprise technology platforms that power clinical operations, patient care, and mission critical business services.

This executive will serve as the enterprise authority for infrastructure reliability, accountable for maintaining 24/7 availability of on premise and cloud based systems that underpin the health system's clinical and operational functions.

The Executive Director will provide executive leadership of on premise data center operations, enterprise networking, and cloud services governance, ensuring technology platforms remain secure, resilient, compliant, and cost optimized.

The leader will also guide modernization of the infrastructure landscape, advancing automation, hybrid cloud alignment, and lifecycle integrity while fostering a culture of operational excellence.

Work Arrangement

• Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.
• Hybrid: For individuals within 60 miles of Albuquerque, in-office presence is required Tuesday through Thursday.

Job Description

Infrastructure Operations

• Lead on premise data center operations, compute, storage, virtualization, and backup environments.
• Ensure HIPAA compliant, secure, and highly available infrastructure supporting clinical and enterprise systems.
• Direct infrastructure lifecycle planning, modernization strategies, and technology refresh roadmaps.
• Advance automation, orchestration, monitoring, and operational efficiency across all infrastructure layers.
• Oversee disaster recovery and business continuity across managed environments.
• Govern vendor relationships for hardware, colocation services, and operational platforms.

Enterprise Networking

• Ensure secure, resilient connectivity across all hospitals, clinics, and administrative locations.
• Oversee network segmentation, security controls, and protection of clinical systems.
• Provide leadership for telecommunications services, carrier relationships, and network performance standards.
• Develop and modernize enterprise network architecture to support operational growth and digital transformation.

Cloud Oversight

• Serve as executive owner of the organization's AWS managed services environment.
• Govern cloud performance, SLAs, cost management, and vendor accountability.
• Ensure cloud operations meet uptime requirements for major clinical systems such as Epic, imaging, and diagnostics.
• Align cloud and on prem environments within a cohesive hybrid infrastructure strategy.
• Oversee compliance, risk posture, and operational rigor for cloud based platforms.

Vendor & Managed Services Governance

• Provide executive oversight of key infrastructure vendors across data center, networking, and cloud operations.
• Hold managed service partners fully accountable for operational outcomes, cost discipline, and service quality.
• Drive transparency, performance dashboards, and structured vendor governance routines.

Leadership

• Develop high-performing technical teams
• Support growth initiatives (new sites, affiliates, Epic Community Connect expansion)
• Prepare infrastructure for audits and regulatory reviews
• Foster a culture of operational excellence and accountability
• Partner across clinical, operational, and technology domains

Additional Job Description

Qualifications

• BS in technical discipline, preferably Computer Engineering or Computer Science
• 15+ years of infrastructure leadership experience
• Experience in 24/7 mission-critical environments
• Enterprise networking and hybrid cloud experience
• Managed services vendor oversight experience
• Healthcare experience preferred

This role is critical to maintaining high availability of clinical systems and advancing infrastructure modernization in a hybrid environment.

What Success Looks Like

• Reliable, highly available infrastructure supporting patient care
• Strong vendor accountability and cloud service governance
• Modern, resilient network architecture
• Clear performance metrics and cost transparency

Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
• Continuing education and career development opportunities
• Life insurance and short/long term disability programs

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Skills

Alliance/Partner Management, Amazon Web Services (AWS), Automation, Business Continuity Planning (BCP), Business Services, Clinical Information Systems, Clinical Support, Cloud Computing, Collocation, Computer Engineering, Computer Science, Cost Control, Critical Care, Dental Insurance, Disaster Recovery, Enterprise Architecture, Enterprise Protection, Environmental Management, Epic Community Connect, Epic Systems, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High Availability, Hospital, Hospital Systems, Hybrid Cloud, Leadership, Life Insurance, Maintain Compliance, Network Architecture/Engineering, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Security, Network Support, Nonprofit, Operational Support, Patient Care, Performance Analysis, Performance Metrics, Personal Finance, Regulations, Reporting Dashboards, Risk, Service Level Agreement (SLA), Technical Strategy, Telecommunications, Vendor/Supplier Management, Vendor/Supplier Relations, Virtualization, Vision Plan

About the Company

Presbyterian Healthcare Services