Welcome to Temple University's Tech Support Engineer 1 Labs position! As a member of our dynamic and innovative team, you will have the opportunity to provide technical support and assistance to our labs and their users. We are seeking an individual with a strong technical background and a passion for helping others.

If you thrive in a fast-paced environment and enjoy problem-solving, then this position may be the perfect fit for you. Join us and become a valuable member of our team!

Provide technical support to users in the labs, including troubleshooting hardware and software issues, network connectivity, and printing problems.

Install, configure, and maintain software and hardware in the labs, ensuring that all equipment is up to date and functioning properly.

Collaborate with other team members to identify and implement solutions to improve the user experience in the labs.

Train and assist lab users in utilizing technology and software, ensuring that they have a positive and productive experience.

Monitor and maintain lab equipment, ensuring that all devices are in working order and promptly addressing any issues that arise.

Document and track all reported issues and resolutions, maintaining accurate records of lab usage and equipment maintenance.

Stay up to date with the latest technology trends and advancements, and make recommendations for updates and improvements to the lab environment.

Assist with the planning and execution of lab upgrades and installations, ensuring minimal disruption to lab users.

Work closely with faculty and staff to support and troubleshoot technology needs for classes and projects in the labs.

Provide excellent customer service and maintain a positive and professional attitude while assisting lab users with their technical needs.

Temple University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.